THG's Hot Chicken — Restaurant in Mississauga

How many times can you give a place a chance until you say it's time to move on and support another place who's got it? While their food is good, unfortunately every single time I've tried supporting the business, I was just left with complete disappointment.

My first experience and first time trying THG's Hot Chicken dates back to when they had the food truck only. Many years ago, we waited over 2 hours in line at an event to buy some THG only to be told once we got to the front, that they ran out. I found it extremely disappointing and unprofessional that 1 - they didn't even have any of their staff inform us of this matter and 2 - they had not even apologized for it. Fast forward to another event a few years later, I received the worst customer service, with staff being so rude. Consistency in one thing I had noticed: unprofessionalism and customer service. I decided to give them a 3rd try now, years later, with their new location in Mississauga since I hadn't yet gotten the chance to check out their storefront in Scarborough.

Store wise? Mural and design looks great. Love it. Menu? Improved with many new items, such as their Nashville hot shrimp & their dirty Mac n cheese. Service? To no surprise, still the same sour taste as before.

Though I decided to visit on their grand opening day, I ensured to get there early. There was no lineup but very few people who had already ordered that was waiting. To no surprise, it took me over 50 mins to get my order. Order was simple and small, just 1 slider & 1 tender (what they were giving away for free).

People who came 10-15 min after me were getting their orders earlier than me, and the cashier admitted that they had mixed up the orders. Overall there was no organization or professionalism whatsoever and they were extremely slow. Additionally, unless you were near the counter area, you wouldn't even have heard them calling for your order. I had friends join in a bit later, while I was still waiting for my order. They placed their order, and same thing happened where people who came after got their orders before them. It was a mess and overall very disorganized. At this point, I am not interested in going back even if their food is good. 3 time's not always a charm.

Additionally, when I opened my order to eat it (right away when I got it), it was served cold, meaning they had it ready, but they just took their sweet time to pack and give it, since they were not going in the correct order number.

Food quality wise? Not as good as I remember them to be. You can find better halal sliders and chicken elsewhere, where you won't have to waste your time waiting for so long, and where you won't have to worry about customer service being an issue. I also noticed that the kitchen someone "magically" sped up the process of preparing orders the moment Chef Aleem got there. Coincidence? I think not.

2 stars: 1 for the food (which I'd say is now a 3.5/5 given it'd taste much better hot), I like having the option of modifying the spice level to your likeness. 2nd star is for food taste and overall restaurant design. -3 stars taken for the service, unprofessionalism (not even an apology offered) and overall experience +...

1/5 Stars

"Unfortunately, my experience at THG's Hot Chicken was a huge disappointment. The wait times were ridiculously long (over 40 minutes), and the staff seemed completely unorganized.

We arrived at 8:10 and were told our wait would be around 20 minutes. However, the food took an additional 45 minutes to arrive, making our total wait time over an hour.

The staff seemed completely unprofessional, with our server appearing overwhelmed and stressed. The management seemed unconcerned with the long wait times and didn't offer any apologies or explanations.

The food was mediocre at best, but the poor service and long wait times made it impossible to enjoy. For a restaurant that claims to offer high-quality food, the experience fell far short.

Unless THG's Hot Chicken seriously revamps their service and wait times, I would not recommend it to anyone.

Issues: Extremely long wait times (over 40 minutes) Unprofessional and disorganized staff Poor communication and lack of apologies Mediocre food quality

Recommendation: Avoid this restaurant until they improve...

This is a new outlet for them at Erin Mills/403. The seating capacity is 16, which is ok. There's only 2 or 3 people working, so the order placing line was long, stretching towards outside of the shop. The serving time was between 20 to 25 minutes, which is quite long. There's isn't enough space to wait inside after you place your order. The people waiting inside were just standing and gazing on people who were eating inside, it was not a good experience eating inside as at least 8 to 12 people were just looking at you and your food while you eat. The food is good, but the portion size is small. They will cover it up with lots of fries, but that's not what you paid for. Taste is fine. For the price I paid, I would not recommend this place, there are better cheaper options with good seating experience. The place was not clean, left over food particles, and food crumbs were all over the tables and chairs. I strongly suggest taking out and eating in your car or in a park...