Café Humble Lion (McGill College) — Restaurant in Montreal

Hello? I can't help but defend my friend who, besides terrible service (but delicious coffee), received not only a rude comment but also a disrespectful one under her review here. It's likely that the owner/manager of the Humble Lion deals with dissatisfied customers daily if they make mistakes like this. Yesterday afternoon, my friend came to treat herself to a takeout coffee. As a result, they made her the wrong drink she initially ordered, and when she asked to change it, she encountered inappropriate behavior from the barista (but he changed it after all, thanks!:). I think the last thing we want to deal with in such a situation is rudeness. My friend decided to share her review of the café here, and instead of apologies, she encountered rudeness again. I personally haven't tried the coffee and desserts at this place, but what happened completely kills any desire to come and play roulette: will they be rude to you today, or will they behave next time. I hope the customer service will undergo changes because we come not...

Have been a regular at humble lion since moving to Canada 4 years ago. Today I go in and ask for a latte with half 1% milk and half 3.8% milk (because they don’t have 2%), as I have been doing at the other humble lion and practically every other coffee shop I’ve ever went to. The guy tells me we don’t mix milks, I told him I always ask for that, he tells me “I’m the manager here and we don’t mix milks”. I had a bad day and all I wanted was a latte then this guy comes and ruins my day even more. I don’t understand some people...it’s like he has a power trip or something...did I ask if you were the manager? All I can say is I am disappointed. Never been told I can’t have my latte with 2% milk. Ridiculous - this guy...

Today was the first time I visited this location. I came in with 10 adult students from all around the world to show them an example of a Montreal café. I indicated right away that we would be slow in ordering because I had to explain the menu options to the students. The young man at the cash was very rude. I attempted to ignore his attitude and thanked him for his patience and he responded, "I'm not patient." I asked him if he was trying to pick a fight because I was shocked by his behaviour. He said no, but continued to be short with me. The barista, on the other hand, was kind and the coffee was good. The place was almost empty when we arrived so I don't know what the problem was with our...