Florence Cafe — Restaurant in Montreal

Unnecessarily rude staff member who started yelling at us when we walked in the cafe. The entire cafe started looking at us and he made us extremely uncomfortable. He could’ve told us politely. Why are there tons of photos and reviews saying they allow dogs when in fact they don’t??

REPLY: I understand they’re doing their job but his tone and volume was completely unnecessary. It was so uncalled for and disgustingly unprofessional. I’ve been to this cafe MULTIPLE times this past summer with my dogs and no ones ever said anything!! I distinctly remember a wall of photos of dogs in the cafe as well and you’re trying to tell me it’s a “secret perk”?? The fact that YOU said this was a new rule that you RECENTLY implemented should be something that is told to your customers...

From the moment you step into Florence, it's clear that you're in for more than just a great cup of coffee. Kevin, one of the baristas, truly sets this coffee shop apart with his exceptional customer service. Always greeting all customers with a warm smile, making sure everyone feels valued and attended to. His ability to remember regulars and their preferences makes each visit feel special.

The coffee, always brewed to perfection, somehow tastes even better thanks to the friendly and welcoming atmosphere. It’s no exaggeration to say that many of us come to Florence as much to see Kevin as we do for the coffee itself. Florence is indeed lucky to have him for almost five years; he’s not just a barista but a true gem who enhances the coffee experience with his...

When Café Florence opened, it was a messy, food wasn’t the best quality. Then a year after, I saw a huge improvement especially in food and drinks. And now with the renovations, it’s one of the most beautiful café. It’s more spacious. The sitting area is more inviting. Florence offers the best latte in town; it’s smooth, silky and tasty. I always go there for the latte. My sister is obsessed with their matcha lattes. Last summer, I did try their sorbet and ice creams; it’s average in taste and their cones that they offer is grocery store style. Let’s see if this summer, if they upgraded in their ice cream section. So far, this place is getting better by the year…...