Kanepicerie — Restaurant in Montreal

Horrible service, they let me drive over 30mins and when I got to the shop they informed me they no longer had fish to prepare my order. No one bothered to call and inform me they had ran out of fish. ---‐----------------------------------------------------------- I appreciate your reply, but I feel the need to clarify why I left a 1-star review and I stand by it.

I drove over 30 minutes to your shop based on an order that was accepted and confirmed. When I arrived, I was casually informed that you were out of fish. No one called me to let me know in advance, despite your team later claiming they had tried, which is simply not true. I received no call, no voicemail, and no missed attempt. That’s not just an oversight: it’s misleading.

What made the situation worse was what followed: I was told that if I wanted to wait, someone could go buy fish from another store and grill it for me. After a long drive and complete lack of communication, being asked to wait even longer while someone shops for ingredients felt unprofessional and frankly disrespectful.

This wasn’t just about running out of stock, that happens. It was the lack of basic customer care, honesty, and accountability that led to this review. Instead of asking why I gave one star, I suggest taking this as constructive feedback to improve your service. A sincere apology and improved processes would go much further than offering “extra...

From my experience, when you find a takeout place in a small market like this, it's usually super authentic and this was no exception. I went for the lamb plate. For the price it was decent value, could have been a couple more chunks of meat but wouldn't call the meat portion stingy either. The meat was very nicely seasoned and well-textured. Went very nice with the plantain and the rice. I tried the beignets too which are delicious and pretty cheap at 50 cents each. A little bit of salad would have completed the plate I feel. There is no seating here so no points for atmosphere. Service didn't really win me over either. I was waiting outside as the food was being made. I figured the girl would let me know once the food was ready. But instead she just left it on the counter and started using her phone until I came in to check on my own. It probably wasn't long but the polite thing to have done would have been to notify me. Other than that she was not particularly rude, just lacked care in...

Ne me vendez pas du jus fait du deuxième ou du troisième filtre, surtout quand je vous demande à la base de faire le jus de bissap concentré, car je voulais l’offrir en cadeau. C’est dégueulasse d’offrir des jus comme vous m’avez vendu. Ça fait simplement me confirmer que si Ismala ne travaille pas, ça ne vaut absolument pas la peine d’aller chez Kanepicerie. Et ce n’est pas seulement à cause des jus que j’avais commandés pour le 31 décembre, mais à chaque fois que Ismala ne travaille pas, je reçois du poulet sec et saignant. J’ai appelé depuis le 2 janvier pour leur faire part du problème, mais sans succès. Si Ismala travaille, c’est un très bon restaurant.

Edit:

Je répond à la propriétaire ici, parce ce que je ne sais pas comment répondre à votre réponse ridicule. Peut-être vous faites « la même recette » dans vos petites bouteilles, mais pas dans les deux bouteilles de 2 litres que j’avais commandé pour le 31 décembre. J’ai bu du jus de bissap toute ma vie et je sais en faire aussi. Par conséquent, je le sais lorsque qu’on me serve du deuxième ou troisième filtre. Écrire ce commentaire, n’a absolument aucun impact sur ma vie et donc je n’ai aucun intérêt de mentir ou fabuler. J’ai écrit cet avis, car non seulement j’ai offert en cadeau ce que vous m’aviez vendu alors que ce n’était pas buvable, mais principalement parce que vous m’aviez menti. Je vous ai appelé avant pour parler de ce problème et vôtre réponse a été que la propriétaire me rappellera à son retour de voyage (15 jours plus tard supposément) et je n’ai jamais eu de nouvelles un mois plus tard. Mon commentaire est écrit passé ce délai. Ça aurait été préférable que vous ne répondiez pas à mon commentaire, étant donné que vôtre réponse n’a rien réglé ni suggéré une...