Pizza Pizza — Restaurant in Montreal

• UPDATED Dec 24th*

See my previous review below, but I would like to say that the crew at Pizza Pizza really delivered recently. They revamped a lot of their products, the poutine is amazing now and the onion rings better than ever at this fast food. I really wanted to come here and edit my reply, because clearly they made an extra effort.

• Old review * Except for the poutine, my order was excellent. No worries guys, I worked in a similar place before a bad batch of fries occurred. However, I am taking the time to write this review as the last 3 Poutines were pretty rough for over a month. Three bad batches in a row cannot be that unlucky. I don't want to be toxic, just giving you constructive feedback. Check your process with the fries, they're unbelievably hard, not crunchy or dry, just hard as rocks. The sauce doesn't make a difference; the last three times I bought poutine from Pizza Pizza, I gave up eating. I buy at least a half dozen times from you each month, and I'm a recurrent customer. I understand you're putting the best fries in the box and the rest as a poutine but there is a bare minimum to fries quality here and it was subpar for a while now. Thanks for taking time to...

I use to order from this place on the regular, always out of stock of something, never offered once a rebate.

I ordered again today, guess what, they are still out of something as simple as sauce. The only reason why I chose PizzaPizza over Dominos today was that "Jalapeno" sauce.

The food service industry... it's not for everyone.

One thing is for sure, Im done paying for restaurants delivery fees especially when they do mistakes with no repercussion/liability or are just incompetent owners, If you can't deliver something as simple as sauce, that you don't have to keep cold and has a huge shelf life, then don't put it on the menu.

I did try to call the number to talk to someone, after 5 mins of wait on the phone to talk to someone, the music stopped as if someone answered but nobody did.

To me the solution is simple if your problem is only occuring at the location serving my address, let me order from another one? When I suggested that to your staff on the phone, they told me that's not how it works.

If you can't own your mistakes, you can't...

I called at 10:45pm to order a cheese pizza and some chicken bites, not a complicated order. She said she was closing at midnight, as if somehow an hour and 15 minutes wasn't enough time to get a delivery sent out 8 minutes away.

I ordered, gave her my address AND cellphone number (had to give it to her 3 times), and said to call when they got here. She read it back to me, all was good.

I call back at 11:45 she says 'oh the number wasn't right and the address was wrong'. Then she proceeds to tell me that its almost midnight now as if somehow I didn't call an hour ago.

The pizza here is good there but the girl who answered the phone had an IQ of about 40. If you can't get take out orders right, maybe you shouldn't be in the...