Tim Hortons — Restaurant in Montreal

The employees don’t know how to be kind and responsive. I was there last time and the girl made me wait for half hour for a wrap and she eat extremely rude. Didn’t even care to reply me when I asked her about my wrap. Similar response today. I went there to get a grilled chicken Habanero wrap. I clearly mentioned grilled chicken. They ended up giving me fried chicken wrap with the fillings of another wrap. It looked so cheap with limited veggies and old fried chicken. I asked the employee before taking it if it’s grilled chicken habanero wrap and he clearly ignored me. He just looked at me and turned to go inside handing me over the wrap. I opened it inside the metro and it was some cheap wrap with limited veggies. It tasted like it’s 2 months old wrap which they just grilled and gave away.

I think you could do a better job Tim Hortons. At least you could hire people ho knows how to deal with the customers, how to be kind and most important make the order right. I do have the receipt where I paid for my desired wrap. It’s like every time I go to this location, employees are always pissed and act like they want to run away from the job. This is really unethical and unacceptable. Other locations have better employees than this one. I wouldn’t prefer this one until they hire better...

(Temporary – Feedback for Owner)

I’ve been drinking Tim Hortons coffee every single day for the past 17 years, and I always notice even the smallest changes in quality—whether it's the food, the drink, or even the cup itself.

Recently, I've noticed a serious issue with the new batch of coffee cups. As shown in the pictures, the seam is leaking, and it’s not just a one-time problem. Multiple cups have had the same issue, which means this is likely a manufacturing or design flaw in the latest cup materials.

This review is not meant to complain, but to flag the issue to the owner and management so it can be fixed. Tim Hortons has always been my favorite place, and I want to see it continue delivering great service and quality.

Once I see that this issue is resolved, I will gladly update this to a 5-star review. Thank you for your hard work and dedication. I'm rooting for you to...

I went here many times and the service I receive is normally really good but from only one of the workers there. But this girl in the picture is very rude. I just got back from there and I don’t think I can continue my day if I don’t give this review. She seems very irritated with her job, isn’t wearing a mask and no gloves while handling food. She literally just touched the screen to make my order then made my whole sandwich and put my hash brown in the bag with no gloves. The worst customer service representative ever . Anyway I feel very disrespected going here when she is working. I also realize when she is working there, many people decide to...