La gabbia Grill&Bar — Restaurant in Newmarket

This wasn’t my first visit to La Gabbia but it will be my last. Made a reservation to ensure we could have a nice family meal. All members of our party (7 persons) were seated within 5 minutes of the reservation time and the server took our order in a prompt manner and we were served our drinks. Unfortunately that’s where the good experience ended. The restaurant seemed busy, but not overly busy. Over 30 minutes since our order was taken we didn’t have our food. The server came around to ask if we wanted drink refills - some of us obliged. More time went by and several tables that had arrived after us, had started getting their food and some even finishing their meals and still we were without our food. An hour since we sat down and still no food. The server commented that our food would be “out shortly”. Another 30 mins later, a full 90 minutes since we sat down, still no food. We asked again and were initially told that our food should be out soon. We questioned this and a manager or more senior staff member (not sure which) explained that it was the servers first day and that the order never made it to the kitchen and they would only now be starting on our order. This was over 90 minutes since we sat down at 19:30. A reservation made for 19:30 and the kitchen would only be starting our food at 21:15. That excuse was unacceptable and frankly I don’t even think it was honest. The server did not behave like someone’s first day in a job and no restaurant puts a new employee to work unsupervised on a busy Friday night. It’s incredulous that at no point did the server actually check the status of our order and instead just said it would be out “soon” or “shortly”. We were discounted a measly 25% for the few drinks we did consume while waiting over 90 minutes. We did not stay and wait longer and left without eating. Overall the entire situation was handled terribly from the staff at La Gabbia and there seemed to be very little accountability or apologising from the staff. It’s not the first time I’ve experienced poor service but I gave the first experience a pass. My mistake. Won’t be happening again because I won’t be visiting La Gabbia again. Plenty more great restaurants on and around Main...

What a horrible visit! The food and the owner were terrible. He completely disregarded concerns of the mozzarella cheese that tasted like chemicals and soap and grey colour on chicken and my friend got the wrong order.

For context she ordered spicy garparm wings and I ordered the chicken parmesan sandwich.

When he asked us the issue we explained everything and this man proceeded to argue with me asking if I’ve ever had fresh mozzarella and what brands have I tried. Assuring me that Canadian fresh mozzarella is supposed to taste like soapy chemicals. (It is not mozzarella has little to no flavour.)

He couldn’t look me in the eyes while speaking. I brought up how my chicken was grey (which is a sign that it has begun to spoil) and how the breading was especially grey on one side. He rolled his eyes at me. Then he argued with my friend about her chicken telling her it is supposed to be dry and spicy garparm is supposed to taste like mayo and nothing else.

He condescendingly asked us if we’ve ever seen chicken before and walked away without any resolution. He did not even once apologize or offer to remake the dishes. I’m very disappointed, disgusted and appalled.

As someone who works in the service industry I’ve never seen this kind of disrespect and behaviour, especially from an owner. I cannot believe this is how he conducts his business.

I will say that all the servers are great and I’ve come here often and spent a lot of money here so I’m very saddened by the way the...

My partner and I went to La Gabbia last night. I called an hour prior to going and asked if they had a vegan pasta and they said yes. When we got there, I explained to the server/Owner that I'd vegan pasta with lots of vegetables and to include mushrooms. He said they would make it. We ordered garlic bread and cauliflower which took a VERY long time to get, and then our main dishes took FOREVER, I would say upwards of half an hour or longer. When my dish arrived, it was a plain spaghetti with nothing I had requested. I told the woman who brought it out for me and she apologized and offered me 20% off -- most places would have comped this meal considering its NOT what I had ordered. The server/owner never came over to refill our drinks or ask us if we needed anything, or apologize for his mistake at the end of the night. Their service is awful -- it was a struggle to wave someone down just to get our bill, pay and leave. The food was actually quite delicious, but the service is awful and the restaurant is FREEZING cold, making it an overall bad experience. I would highly recommend going to Luna at Yonge & Mullock or Joia on Main instead if you like Italian Food and want a...