Cupid's Gourmet Bakery — Restaurant in Oakville

Horrible experience with Cupids Cupcakes. I had my child's birthday party this past weekend and I have been playing the party for months I originally sent this bakery an email in March to put my order in. I need 30 cupcakes but wanted the icing different colours. They emailed and told me it was to early and to contact them in May that would be enough time so I went into the bakery on May 13 ordered and paid in full for 30 cupcakes and also paid extra for the special icing colours. My mother was going to pick up the cupcakes as they I leave in North Brampton but I needed peanut free cupcakes so ordered them at this place. They never gave us a copy of the order only the debit receipt. My mother went as soon as they opened. They looked for 20 minutes for 30 blue and orange cupcakes and couldn't find them. They never made them and had nothing to show that we order and paid for these. They told my mother it would take 1 hour to bake these cupcakes and ice them. The party started at 12pm in Brampton which would mean my mother would be late to her grandchild's party and there would be 20 children waiting on cupcakes. I asked to speak to someone in charge, they gave me to the baker. She did not apologize for the error only telling me she did not put the order in and was actually quiet rude to me. I had no choice but waited for the cupcakes. The cupcakes were finally done at 11:30 am we had no compenstation for there error, oh wait they gave us 6 extra cupcakes, I never asked for more cupcakes. My mother had to take the 407 and was still late for the party. thank you Cupids cupcakes for your error and not making this right. You are not the only peanut free bakery around, I will not be back and to be honest the cupcakes were not even that great.

• edit to add response Thank you nikki for the copy and paste response you sent me. You messaged me on facebook about 10 minutes ago with this same response. I also messaged you back with my phone number but I am still waiting for you to call me. This response is just ridiculous, you are trying to blame the customer for your mistake. Your baker told my mother to come back in an hour, I was on the phone with your baker at 10:20 when she rudely told me she could not get to my order as she was talking to me on the phone. My mom asked the baker if the cupcakes would be ready in 45mins (which would have been 11:00am) your baker said she could not guarantee them for that time and your baker told my mother to come back in an hour. My mother got there at 11:30 and they were still NOT READY she had to sit and wait for the cupcakes so no they were NOT ready for 11:00am. Your baker also said that you would give us a full refund for the order and you DID NOT you just gave us 6 extra cupcakes that I did not ask for. Every year I order cakes from Baskin Robbins which do everything manually as well and I have never had an order go missing from there. There are other peanut free bakeries out there, and I will use them I will never order from your place again. Horrible customer service and this is from the owner...

I was really hoping to order cupcakes - went online to order but could not find a way put all what I needed there. Called and left a message and noone called back. Called again today, went through putting all my order on the phone (finally!). They Asked me for a credit card number for a deposit - fair - but I said I was not a fan. I am Told there is no other way, I said fine and as I get my credit card out to finalize the order, they decided to route me to the online order anyway and just hung up! Clearly a misunderstanding; I call back to get the order done and guess what, they decide to not pick up.

I can keep calling back, or go and put my order in person but I take a step back and ask myself why if they make it so hard for me to order cupcakes.

I went back online to try to get my order, but back to square one - no way for me to specify what I need there!

I am all for supporting small business but I believe this goes both ways. I hope this helps them learn to work better with their customers and not hang up the phone as someone is getting their credit card out. Respect goes a long way!

Also, for COVID (?) they could NOT provide half dozen boxes and said I would need to split them myself - as in me touching each one before handing out as opposed to sealed boxes handed to each group. I was hoping we are all responsible and do our best to provide a safe way to deliver goods and services. I asked why and I was not given a good explanation. I hope they...

To preface this review I would like to say that I do quite enjoy the products that they provide, and in the past I had good experiences with the customer service. I have been going to Cupid's Cupcakes for over a year now but it had been around a month or two since the last time I shopped there. My mother and I stopped over there 2 days ago two which we were met with a very rude sales staff who treated my mother with utter disrespect, she immigrated here and english is not her first language so she was asking a few extra questions and I was disgusted by the workers replies. I made sure that my mother would never have to step foot in there again because she does not deserve that type of treatment; instead today I stopped over there to pick up some cupcakes and it was that same lady working the counter. I personally work in the customer service industry so I try to help out the workers as best I can and when it came time for me to pay I told her that I could pay with credit, to which she responded extremely rudely "did you not see the sign on the door, we only take cash" I was shocked to hear that as her response instead of the normal, "Im so sorry our machine is not working and we are only taking cash at the moment." She acted as though I was inconveniencing her even though I am the customer. I of course do not mind that the machine was broken however I was truly rubbed the wrong way and felt as though this lady does not have ANY respect for...