Parati Bakery & Café — Restaurant in Oakville

I have been a long time customer and the customer service of the new owner was atrocious. I had ordered 2 dozen natas the day before from Gabriel, to ensure I could get my order by 4 pm. I had my doubts on the phone....and it was with good reason. I walked in and Gabriel questioned me....'What pick up?' The order I placed for 4 pm today. 'For what?' 2 dozen natas. He proceeds to put what he had in a box, then said, 'I only have 18.' That's why I called ahead, so you would have 24 ready for me!! 'I can give you a discount.' So what happened to my order??!!!! No apology either. I had no other choice but to take the discount, as I needed them. He made a very bad first impression on me and it is obvious he does not feel customer service is important. Well it certainly is to me and to top it all off....he could not even COUNT either!!!!! 😲😲 He only...

I was browsing on Kerr Street today and thought I would pop in to this little bakery and I selected a few items and once it was packaged and I went to pay with my visa the owner told me that they only take cash or debit. I didn’t have either so I apologized and expected to leave empty-handed but the owner told me to take the items and to come back when I was in the area next and not to make a special trip for it. She said “we are all in this together and I hope you enjoy these treats”. I was so appreciative. Cristina is lovely and she has some delicious baked goods (I can attest to the custard tart being out of this world) and at 11 AM on Sunday she was almost sold out of bread so I assume her breads are excellent. Please go see her and support local ...

Came here for breakfast on a Sunday and was absolutely blown away! My daughter and I both had a latte (Galao) and a ham and cheese sandwich (Misto) which were both incredible. The bread in the sandwich particularly stood out and we left with a bag of half dozen loaves! We also couldn’t resist getting the Portuguese tarts that had just come out of the oven, and oh man were they good!! (The best we have had in Canada) The service felt very welcoming, with one of the owners stopping to greet and get to know all of the customers. You can tell they love what they do, and I can’t wait...