Subway — Restaurant in Oakville

Recently, I visited this location with a friend, and we encountered a situation that is both alarming and unacceptable. We ordered veggie subs, but to our shock and dismay, the employees used the same hands to prepare our subs as they did to make a pepperoni sub, for another customer which was behind us in line. This cross-contamination goes against basic food safety protocols and shows a complete disregard for customers with dietary restrictions.

When we politely raised our concerns about this issue, the employees responded with hostility and attempted to argue with us. They even went so far as to gaslight us into thinking that cross-contaminating our food was acceptable. when we told them to change their gloves, They denied doing so and continued, making our sub as if nothing happened. This behaviour is absolutely disgusting and disrespectful, especially considering that consuming pork or pork-contaminated products is strictly against our religious beliefs.

As loyal customers of SUBWAY, we expect a higher standard of care and respect, especially when it comes to food safety and customer service. What happened at this location is completely unacceptable, and we will not stand for such behavior from your employees. I request that you address this matter urgently. It is crucial that all SUBWAY locations adhere to strict food handling procedures to prevent cross-contamination, and that your staff are trained to respect and accommodate customers' dietary and religious needs.

Furthermore, the rude and dismissive attitude of the employees involved in this incident should be thoroughly investigated...

I over heard that Subway restaurants are not as popular as they used to be, they are also losing big $$$$, Come on management of Oakville/Neyagawa location, start treat your customers properly. Staff ( young Pakistani girl) need not to be trained on how to make Sub’s she need an attitude adjustment with hungry clients, My experience on my first occasion, My wife wanted to try an assorted on gluten free bread and was told because of the time that it would be to difficult to do because bread was frozen and I should have called before coming. Left a little upset because my wife was not able to eat, even though I was upset as well I gave them a second try! I walked in an hr and 45 min before closing and asked for a meatball sub and was told by SAME lady that they just sold last meatball order and had NO more meatballs, after hearing that I glanced at the menu and was not interested and said “ have a great evening “ and proceeded to leave when she stopped me and said” if I wanted to wait 10 min she would give me meatballs” come on people, wouldn’t that have been the proper approach right from the get go! Keep losing...

I am finally saying something about this location. I use to work in the same plaza and have quit now for 5 years. I am constantly asked "Where are you working now?" EVERY TIME. I am on ODSP and don't want to share that information. So I tell them I'm not working anymore, I'm in school which is true. They still continue to ask where I'm working... It's very frustrating. They don't listen to you, they just rush your order. I also have a comment about Brian (not sure if he is the manager) but when I walk in, he always says veggie sub today. I finally told him he must have me confused with someone else. He then said cheese, not toasted which is the complete opposite of what I order. I get the 6" Cold Cut with no cheese, toasted. It is like he is telling me what sub I'm suppose to get and how to make it. That is very unprofessional. I just want to get my sub, in and out, I don't want a whole conversation about where I am working or what kind of sub you think I'm ordering. I live just around the corner from this Subway but I refuse to go back after this....