Taco Bell — Restaurant in Ontario

Terrible experience there today. Staff member was incredibly rude and unprofessional, mocking us, laughing at us, and interrupting us. The uber app would not let us select “baja blast” or “no cheese” so we had called the store right after we had placed the order and asked for these changes. The lady on the phone said that she could make these changes and then hung up. We got the order and none of the changes were made. I called the store again and asked what had happened and the same lady got mad at us told us that she couldnt make those changes after she had already confirmed that she could? We were very upset and wanted some sort of resolution or compensation and NO order number was written on the bag nor was any receipt attached (like she said there would be on the phone) so I wasnt able to give her an order number. She was very very rude and completely unprofessional and was blaming us for the problem and even letting a laugh out before she abruptly...

Had to wait 10 mins extra mins to the original 15 min wait for them to add syrup so I could get my drink. I didnt care I figured it took that long to mix or whatever it does but then when they added the syrup to the machine it literally took 30 secs and it was ready and adding the syrup took less time. I was not impressed I waited 10 extra mins just for a drink because it took 1 person out of the 7 working to to replace a bottle. What made it worse is it was right beside them in the back they didnt even have to come to the machine it's on some kind of line. My food was cold slimy and soggy by the time I ate it. This is a kfc/taco bell. I ordered kfc i had a 4 pc meal and they also only gave me 2 legs and 2 thighs. Was soggy slimy and cold. I will never go back. Fast food does not take 25 mins Especially during lunch I barely had time to eat my cold soggy slimy chicken befor having to be...

Terrible. Don’t waste your money. First, the cashier could barely understand or speak English. Not trying to be mean, but I’m 100% English and she couldn’t understand me well. Now. This may come across a certain way and I promise I’m not trying to, not even close, it’s 100% an observation. This is the same issue I experienced 3 times at a location close to home that has recently been taken over by a group of people new to Canada. They not only fired everyone that worked there for years, but the food quality has gone down the drain. Every taco had almost zero cheese. So I visit this location. Sit down, open my soft tacos and yet again, almost no cheese. Why? Cheese is expensive. So if they charge full about and give you almost no cheese, profits go up. I used to work at a Taco Bell back in high school. I know they have a standard on how much of each item goes into a taco etc. I won’t...