Toro Sushi Restaurant — Restaurant in Ontario

I am so sad to be leaving this review. Toro sushi used to be our absolute favorite. We probably go almost once per week, certainly a couple times a month minimum, order a lot, always tip 20-25% even on takeout, bring our out of town friends there, celebrate family occasions there, etc. We were your 5-Star regulars, “Promoters” as they say in the marketing world. And tonight, you lost us forever. And we’re still stunned trying to understand it. You made a small mistake in our to-go order. When we got home and realized, we called. The response was neutral at best, and you simply had us place another order and come back for more. Okay, a little disappointing, but we waited the time with the rest of the food on the table already, and came back. My wife was met with the strangest and most unpleasant restaurant interaction you could imagine. You yelled at her, and told her not to come back. Why??? We remain exceptionally confused. We’ve always received fine service from you, and the same host/server we recognize from many years of happy outings. But she and the owner basically told-off my wife when she went back for the second order. Why did you need to do that? You made a small error, you just had to make the rest of the missing food, adjust the price to reflect the correct original order (we would have owed you some extra money because essentially the mistake was that you gave us less than we ordered but you also charged us less so fine, we owe you the difference of course.) But instead of a simple sorry about the inconvenience, thanks for coming back, here’s the bill for the difference… you yelled at her and practically threw her out? I’m dumbfounded. This server we’ve seen for years and the owner both. I don’t understand it. I’m F&B industry myself, and this sorry absolutely baffles me. I know what kind of customers we are, what kind of staff you have, and I cannot figure it out. We thought we knew you. Sadly our evening is now consumed with understanding how we will solve our sushi needs moving forward because you were truly the only good sushi place in the area. The rest are simply not good quality. And we eat a lot of sushi :( So we might be taking weekly drives to Kingston I guess now to resolve this. Very sad compared to the 5 minute walk to Toro. Tonight I feel in mourning. Why’d ya...

*Updated below after reading owner response We are very disappointed that such a well-known and established restaurant in Belleville has not improved their menu to welcome vegan patrons. Out of over 170 items on the menu, there were only three options that could be vegan, all of them maki rolls. This is unacceptable. The world is changing (for the better) and restaurants need to keep up or lose patronage. We will not be ordering from here again. *Update: We are happy that there are more than three vegan options. However, you need to inform your employees of these options. I called in advance (my non-vegan friends wanted to order from here so I wanted to know my options) and was given the following three options as the ONLY vegan options: avocado rolls, cucumber rolls, and avocado/cucumber rolls. I really wish I had been told that I could get the edamame or the Bibam bal. My review would have been very different. Please make sure all employees know how to advise customers accurately. And please consider adding this information to your menu (online and in the restaurant). We will now be willing to try again. Our non-vegan friends think very highly of...

The sushi was excellent. Definitely try the crunch roll. I'm not sure if the Wasabi is the real thing. It tried to take my head off, which real Wasabi doesn't do. But once I put it on my sushi, it was delicious. Sushi is supposed to be served with young ginger that is tender and not very hot. My first piece was hotter than hot and was chewy. Naughty naughty, I think someone might be making their own with grocery store ginger, which is old. The service was excellent, all questions where answered and I was offered to try one of the sauces before I ordered the dish. It turned out to be to hot so I appreciate the courtesy and got something else. That's the treatment that keeps you going back. This was my first time here and we enjoyed ourselves. Even the people across from us where courteous and delightful to talk to. Great time. Sorry for the photo of an empty plate, it was yummy. Take...