I visited the restaurant for my birthday this year really excited to eat there. I had eaten there once before (before they relocated) and received excellent service.

This experiences was QUITE different. My company and I were not greeted at the front, instead we were left waiting for 10 minutes while the servers were helping the other customers, which was fine with us at first...

Then when we finally were seated, we looked through the menus and found everything we wanted to order... The only thing missing now was our server... We decided to test and see how long it would take them to notice that they hadn't served us. Half an hour later, we had to call someone over to get us OUR DRINKS. "Oh, have you had enough time to look at the menu?" - Uhhhh... yeah...

The next thing we noticed were the people in the booth behind us, who had arrived about ten minutes after we did, and they were already getting their meals! WOW! That really agitated me, but I kept my cool.

The waiter then brought out the wrong drinks because she hadn't written them down, she was just going to memorize them. So we sent them back. FINALLY we got them! JEEZ!

I had ordered the Black Pepper Steak or whatever it was called. When it came out, it was the most bland steak I'd ever tried to eat. I got three bites in before having to call over the server and tell her that this was not the correct steak, and that I was tired of the screw ups. I wanted to speak with the manager. She nervously obliged and about 10 minutes later, a ditzy lady came stumbling out of the back.

She then informed me that I got exactly what I ordered and that maybe I should have picked a different restaurant. For some reason, they were blaming their mistakes on me, someone who was just trying to get a bite to eat on his birthday before heading to a movie with some friends (Which was already half an hour in by this point).

They did end up remaking a new steak, which tasted horrible and was about half the size of the one I was originally served. By this point I had made it very clear that I was not impressed with the terrible service.

I ended up paying the bill and leaving because if I had stay there any longer, I would have screamed at the manager. She really needs to reevaluate her position and stop blaming customers for your company's mistakes. If you can't even own up to your own mistake, you shouldn't be in the business. I would give this restaurant -10 stars out or 10.

I really would recommend people taking their money elsewhere. There are plenty of places in London to get a better meal for a fraction of the cost.