Dairy Queen Grill & Chill — Restaurant in Oshawa

We went in for a poutine and a small blizzard. My partner ordered the poutine first and then I ordered my blizzard. The server told us roughly 7 minutes for the poutine. We waited and watched a bunch of people come in and be served. After about 10 minutes (when I was done my blizzard) we asked about the poutine. The guy who served us confirmed we ordered it and he punched it in but another server said it did not get punched in so we would have to wait another 7 minutes and she would have to charge us again. The server who originally made the mistake admitted it was his mistake and they were still going to make us wait almost another 10 minutes (almost 20 minutes) for THEIR mistake AND still charge us. The customer service was horrendous. I've never been so disappointed in customer service and it takes a lot to offend me as I worked it somany...

The manager screwed up my birthday cake. While taking my order, she told me blizzard sheet cakes do not come with any crunch. She should not be a manager because it’s basic knowledge that they do. The DQ website clearly states that it comes with crunch. I told her the kind of blizzard cake I wanted. When making the cake, the manager disregard my instructions. The manager went ahead and used a previous cake order I had placed a while back to make my birthday cake. I do not understand why they would higher someone so incompetent and can’t follow simple instructions. Worst birthday cake ever. I paid a lot for my cake and money went down the drain for something I did even order. I feel bad for t he people who must...

I got a cake for my daughter’s birthday, ordered it 3 days in advance for pick up. I picked it up around 1pm and brought it directly home to the freezer, 2 hours later when I went to cut the cake when I tasted it to my surprise it tasted moldy! Was absolutely disgusting. When I tried to call to get it fixed they said they couldn’t do anything because a manager wasn’t in. The next day I brought the cake back to see if they could re make it or refund it so my daughter could have her birthday cake. The lady I spoke with tried to blame me for the cake being rancid! Every employee I encountered was completely unprofessional and I will never go back! Who sells someone a moldy cake? Then blames them for it...