Dessert First — Restaurant in Ottawa

Very disappointing experience. I requested: Custom layered cake with photo attached Custom Icing - Cream Cheese Carrot Cake I was told to place an order and they would customize to the above no problem. What I received was not what I ordered. Custom - one tiered cake - I accept I used the wrong terminology and what I wanted was a 2 tiered cake, however I also sent a photo of a 2 tiered cake and nothing was said that it wasn’t what they could do I received a cake with butter icing and cream cheese inside Cake quality- dry like it was baked weeks before Customer Service- When I asked for resolution and finally a refund when they blamed me and did not take ownership of the mistakes : they told me to stop harassing them and they couldn’t provide a solution .

Terrible experience and I was left with a cake we couldn’t eat for my 60th birthday that the restaurant threw out. When asked for some type of credit I was made to feel horrible about requesting some type of refund for a cake that was not what I ordered.

I wouldn’t even give...

Great food. Came with some friends and the service was off putting and unprofessional .I was waiting in line to order, made eye contact, and instead of taking my order, the “manager” walked over to the other waitress with her back faced towards me and told her “they’re blocking the kitchen they need to be moved” so I inserted my self into the conversation saying “would you like us to move?” She says no and then mumbles a bit saying they need to organize some things first. I told her to let us know whenever she’d like us to move and we will. No response. Her demeanor was not the kindest. At least take my order before talking about me.

The same exact scenario happened again in regard to the kitchen closing. The “manager” communicating to the other waitress (again hovering like we are not supposed to hear) that she informed us the kitchen is closed and something else that I couldn’t make out. It’s kind of rude and unnecessary, that can be communicated to her HAD we tried to order something from the menu and insisted on it …....

We kicked off my husband's birthday with a lovely brunch here for the family. (Even though we live in the neighbourhood, we'd never tried it before, thinking it was just a coffee/bakery place. However, it's got an extensive savoury menu and even offers dinner and drinks some nights.) We ordered the avocado toast, a breakfast sandwich, the "big" breakfast, the special of the day (pulled pork on a croissant), and a "classic small" breakfast (swapping out the meat for the baked beans). Everything was spectacular, and we were all raving about our choices. The baked beans were particularly tasty and worth the trip on their own - layered flavours of sweet, tangy, and autumnal spices. All the elements of each dish were thoughtfully prepared from scratch. The service was friendly and the space is elegant with a touch of whimsy. We'll be back soon - possibly for dinner and drinks, followed by a movie at the Mayfair Theatre...