Mad Radish l Healthy Restaurant & Catering — Restaurant in Ottawa

Finally tried Mad Radish on Slater today, on the recommendation of a colleague. What a fantastic experience from start to finish!

The lineup moved quickly, and the staff were incredibly friendly, most especially the girl that helped me (wish I knew her name!) I chose a build-your-own salad, and it's one of the best salads I've ever had. Ingredients are super fresh, plentiful, and utterly delicious.

The menu has lots of delicious variety and so much to choose from. I love the build-your-own-salad option, and it's because of this I'll be a repeat customer. I normally go to Green Rebel (had never heard of Mad Radish before), but they don't have a build-your-own salad option, which is what I always wanted there.

I love that they have an app that you can order from. This means no waiting in lines, and just zipping in and out to get your meal. Pricewise, it's what I'd expect to pay for an "upscale" salad joint, and on par with other similar locales nearby.

Mad Radish, you've won my business. ...

I've been to Mad Radish a bunch of times now, and the salads are always very tasty. However, I have to say that I'm pretty disappointed most times when I go - at $14+ dollars for a salad, the serving sizes are simply too small.

For instance, I went today and bought a Smoky Caesar. The take out bowl is already not very big, but it wasn't even filled up! I picked it up off the counter and was surprised to feel the contents tumbling around because there was so much extra space inside. I've uploaded a photo to show it... you can see that the food barely even reaches the bottom line of the bowl's rim. The contents are pretty much level too, so they could have probably fit an addition 15-20% more salad in there, considering the domed shape of the lid.

It's just very off-putting and unsatisfying when you fork out so much money and get such an ungenerous amount.

As much as I like the food, I don't think I can allow myself to go back, on principle, because it's just...

I rarely write reviews however, this level of poor customer service moved me to do so. It's a real shame because the food is soooo amazing! The manager "in charge" does not take ownership for delays or explain to the customers if there is an issue. I was waiting for a warm ingredient and had already paid instead of advising me that there would be a wait time he just pushed me aside. I kept seeing everyone else's order get pushed before mine. I'm patient no problem just communicate with me. He doesn't seem capable of customer interaction. Finally the hot ingredients started coming out from the back he slams the wrong ingredients on my bowl and realizes it looks at me and pushes it to the side and whispers to the staff to remake it. Instead of explaining this to me, again he just passes it off and hands me a new one after waiting 15 minutes. Save yourself the trouble and go to the other locations! The food is amazing but customer service on Slater needs some...