Bâton Rouge Grillhouse & Bar — Restaurant in Ottawa

If I could give this a zero star rating I would. This has been the absolute worst service I have ever had. My waitress never told me her name but she had blonde hair. I don't even know where to begin. First off we had a reservation at 8pm we arrived on time and as we were sat we were greeted with our server saying right away that they are doing last call in 2 minutes and they close at 9pm. I work in a restaurant and last call is typically 15 min before closing. She was extremely rude and I stated that we had just sat down and needed a few minutes with the menu and she stormed off. She then returned 1 minute later and said we need to order and I ordered appetizers and the hostile attitude just got worse and worse. My steak came out cooked wrong very undercooked I asked for medium well and It came out medium which is fine I sent it back. I was given an apology from two other staffs and when she popped up she clearly saw I did not have my food but my partner did and she said nothing to me about it and I said my steak was cooked wrong in a polite way and she rolled her eyes and left and never returned to make sure I got my food nor did she give us any more water then the small glass in the beginning and she saw we had no drinks. She then left and did not return for 30 minutes and returned to say we are closing now when the entire restaurant was still very much full I told her I wanted to pay and she continued to storm off and not return for countless minutes. This was my first and LAST time ever coming to a BR I thought that this was a high class restaurant or good quality at least and I am so disappointed. Please if you are coming to this location do not let her serve you. She did not even deserve the tip that I gave her but I gave her the benefit of the doubt but now seeing so many reviews about her with the exact same things that happened to me I am regretful that I honoured that. Everyone else was kind but she is the worst server I have ever had. I will not be recommending this...

I was there tonight (a Saturday night), and the service was really a let down. We'd made a reservation for 7pm, as we knew it would be busy due to it being a Saturday night in downtown Ottawa. We showed up about 5 minutes early, only to be told that they'd made several reservation for the same time and that it would be a half hour wait. We had a confirmation text message confirming our reservation, and yet, no message telling us that the reservation would be delayed. We were happy to learn they had a table for us earlier than expected (this was about 10 or so minutes into the wait), so we followed the hostess nearly to a table for her to turn around and apologize to us, as somebody else had apparently sat a group there. So it was back to the host station to wait some more. A few minutes later, a man who was likely the manager (by his clothing and demeanor), let us know there was a table for us. However, he was clearly rushed by everything that was going on and it came across as gruff and admittedly a tad rude. We did however have a table only 15 minutes after our reservation, so at least there was that. Then our server was very sweet but clearly rushed. The food, although it took a little long to get to us (which we really didn't mind as we'd been expecting that with a busy Saturday night), was thankfully fantastic. We were only a group of 2 (my partner and I were there celebrating our anniversary, not that we ever got the chance to mention it to anybody there). We were not offered a discount, a free anything (app/dessert/etc), or even barely a sorry for the inconvenience. I didn't ask for any, as that's not my nature, but I felt it should be mentioned here to note that they weren't exactly overly apologetic.

I've worked in a restaurant, I still tipped the server well as I know it wasn't her fault her section (as well as every section) was likely over-sat, but the overall experience was a huge let down for celebrating our...

Couldn’t have worse experience than this one at any restaurant. Specifically will not advise any person with food allergies to visits this place! We were staying at Hilton nearby so called ahead for wait time/reservation/ anything else specific. We had checked the online menu and knew what to order to avoid any last minute delays specifically with kids. Was told to come with family and nothing else was specified (about table or food). We arrived within minutes and front desk made us seated (again nothing mentioned). As soon as our waitress arrived, I asked for menu card but instead a limited 3 course dinner option was dropped in front of us carelessly. We were clueless trying to understand what was going on. After some time our waitress came back, I asked again for menu but she must have been in a great hurry... took maximum 30 seconds to explain- no regular menu today/ only limited 3 course meal option for valentine day! Well we didn’t wanted to go somewhere else with kids so decided to stick to the waitresses ‘final verdict’ of take or leave! When we started ordering, I asked for allergen menu of limited meal as my kid has life threatening allergies. I’ve never come across such a insensitive person regarding allergies compared to that waitress! She refused to bring it, when we insisted, she said it’s online and our job to check it!!! Then went on stating, ‘she assumes’ there’s no allergen in this dish, compelling us to it! Am I expected to take her assumption and go ahead to eat food that might have allergen and endanger life. No mention of - to go and talk to chef/ to make sure check the allergen/ or courtesy. On top she kept increasing her pitch, pressuring us to order quickly or leave. We did what any family would have done to stay safe and left for another place. Felt bad for some time as I’d good assumption about this restaurant name which didn’t stand to its name,...