Restaurant Nord / Vieux-Québec — Restaurant in Quebec

It's my 6th time eating here, the menu never changes, I've tried everything on the menu and I stopped liking it all, same thing over and over, its a shame they dont at least create a 'dish of the day' for regulars, just to change things up.

It took too long to get our meal, over 45 min, my friend got sick from the pork burger thing, they dont list that its spicy so she had an adverse reaction.

When it came time to pay i asked the server to use my gift cards, I provided 2 of them, one of them had a small amount and the other was to be used for thr balance, she used the first one and then proceeded to charge my credit card, I told her noooo, thats wrong, she tried to refund it, this all took like 10 min, then it came for my friend, they said her card wasn't working, told her it might be maxed out, ran after her when she waited long enough for them to puts around and went to bathroom screaming its declined, embarrassing her, asked her for ID when they allready have our info on file, then they said it worked, the gift card worked, shes like I have no gift card you are trying to use my credit card, oh no... let us charge that back, again they tried it, asked her to go get a physical card, once shes back yhey used it and it still wasn't working, finally they said they have a problem on their end, it worked, but they charged her double. Then they go to refund, so all things like 30 min of our previous time, complete incompetence, the staff needs a course on etiquette, do not tell the client their card might be maxed out when in the end it was your system error, no compensation for our time or headache, I wrote to Strom twice about this never heard back.

The soups are always waaay too salty, everyone I spoke to said the same thing, the chef or wherever they buy this from need to change it, use herbs and spices and not salt for flavor, lazy cooking that is.

And change the menu for...

We visited Restaurant Nord in combination with the spa next door. Honestly, the experience was mixed.

The waiting time was very long, even though the restaurant was not fully booked during the beginning of our dinner. For a soup, a burger and a small dessert it took about 1 hour 40 minutes, which feels too much if you consider that in the same time you could enjoy the spa. Also at the neighbour tables we heard guests making the same remark.

Our waitress (the brunette one) was not very attentive. We did not feel really welcome, and it seemed that because we spoke English instead of French, we were treated a bit less friendly. The food was often put on the table without a single word or explanation.

The starter, a potato soup, was excellent – really delicious. But the main course disappointed us a lot. It was advertised as a “sandwich”, but in reality it was a burger. The salad on the side was just bulgur and leaves without dressing, which in my opinion did not match the burger at all. There were also no sauces or dips. The dessert was fine depending on personal taste - I did like it.

The payment system was also quite confusing. You are supposed to write your phone number on the receipt and then the spa charges your stored credit card. But when you enter the spa with a voucher (e.g. GetYourGuide), no card is stored. Our waitress did not care much about this, so finally I asked the blonde waitress, who was very friendly and helpful, and she organised that I could pay normally with my card. Thank you very much for this service!

In summary, I would not book the restaurant again together with the spa visit. Especially after reading that the menu here does not really change, I think the quality and the service should be better for the price. Unfortunately, inside the spa there is no other choice...

I have truly never felt so unwelcome in a restaurant before. Incredibly rude, unhelpful and standoffish service from almost every single server in the restaurant. I don’t know if it was a race thing or the fact that I am not a native French speaker (even though I can speak conversationally yet they insisted upon speaking to me in English.) on top of that, they have the audacity to essentially not accept when I did not want to give a tip for the service received. I am more than happy to provide a tip if the service is at least polite - which I do not feel is unreasonable. On top of the servers (one in particular, with the rest being slightly standoffish as well but relatively ok) being incredibly, actively rude to me, I wasn’t checked in on a single time during my meal and had to get up and go to the bar when I wanted something including the bill. I would say that attentiveness and politeness are the bare minimum, in terms of service that would warrant a tip. Yet the server confronted me both times I visited the restaurant and received extremely poor service, asking if I “didn’t like the food” and explained condescendingly that “in this country you are meant to give a tip for every meal”. Absolutely flabbergasted by this assertion, especially given they actively made me feel unwelcome and uncomfortable in their establishment. Food and coffee was pretty good for...