Tutto Gelato — Restaurant in Quebec

The ice cream is delicious, but the service is HORRIBLE. I was served by a blonde girl (dyed hair, almost white) who was huffing and puffing, and rolling her eyes at every question or request I made (for example, when I asked for a spoon). She was clearly angry to be working on a Sunday and at the long line. She mistreated my mom, son, and husband, too. Her colleague, who served us another spoon, was just as miserable.

They don't even finalize the sale with a thank you. The girl simply punched in the items and turned her back. No goodbyes, no thank you, not even a question about our paying method. And then they expect a tip that starts at 15%, HAHAHAHAHAHA. This is a joke! What am I tipping for? Do they think the tip is based on how rude they are, hence they make such a great effort?

Worst customer service of my entire life. I hate when a great place with great food is poisoned by people misrepresenting the business. I have been in customer service for 20 years, and I have never treated a customer like this in my entire life, not even on my worst days. This is shameful!

I don't think it's rocket science to know that Customer Experience is the root of a business success, as it drives loyalty, retention, repetition, selling amplitude, and recommendations. Customers always have other choices. Don't act like you are the last cookie on earth.

Your business may be doing great because it's summer, but it could be a lot better without rude, grumpy, miserable employees with zero work ethics.

Send these kids back to high school and get some real professionals who can make this the best ice cream shop.

Oh, and stop being cheap and make the spoons available for customers to get. Or train your people to smile when we request one. Or train them to give customers one without making them have to ask.

Judging by the owner's answers on reviews below, I am not surprised. Ignorance and rudeness are a cultural problem with this brand. If the owner thinks it's OK to answer online reviews in such a snarky, defensive way, they certainly lack maturity and...

If you’re in Quebec City and in the mood for a treat, Tutto Gelato on Rue Saint-Jean is the spot. It’s cozy, friendly, and seriously good. The gelato is super creamy, full of flavor, and clearly made with love. The staff are great, and the place has a warm, inviting vibe.

They offer a huge mix of flavors, and whether you love creamy, chocolatey scoops or icy fruit bursts, there’s something for you.

Creamy gelato flavors include:

• Coffee-inspired ones like espresso and cappuccino. • Sweet ones like caramel and salted caramel. • Smooth, mild picks like yogurt, mascarpone, and panna cotta. • Unique ones like fig, coconut, and maple syrup. • Loads of chocolate—from dark and milk to hazelnut blends like Bacio and Gianduia. • Nutty favorites like hazelnut, pistachio, and amaretto. • Dessert-style scoops like tiramisu, dulce de leche, and meringue. • Classics like vanilla, stracciatella (vanilla with chocolate flakes), and mint chocolate. • A creamy whisky flavor for something grown-up.

Now featuring: a vegan chocolate flavor made with tapioca, bamboo, and coconut. It’s rich, smooth, and has a slightly earthy twist from the unique plant ingredients—perfect for anyone who wants a dairy-free option without missing out on flavor.

Fruity, dairy-free sorbets:

• Banana, mango, raspberry, blackberry, mixed berries, and lemon—light, refreshing, and full of real fruit taste.

Highly...

Food: 3 Stars Service: 3 Stars Ambience: 3 Stars Value: 3 Stars Overall: 3 Stars

During my brief visit to Tutto Gelato, I was initially captivated by their extensive selection of flavours. The pistachio, in particular, stood out with its authentic and rich taste—truly a delight for any gelato enthusiast. However, despite the delicious offerings, I found the pricing to be slightly steep considering the modest portion sizes. It was surprising to observe how meticulously they managed each milliliter of gelato, ensuring that none spilled over the edge of the small cup. This precision, while admirable in a sense, felt somewhat excessive and detracted from the overall experience.

While the quality of the gelato is indisputable, the value proposition may not meet everyone's expectations, especially if you're accustomed to more generous servings for a similar price. Nonetheless, for those who prioritize flavor and quality over quantity, Tutto Gelato might still be a worthwhile stop.

In conclusion, if you're in the area and have a penchant for finely crafted gelato, consider giving Tutto Gelato a try—just be mindful of the portion-to-price...