Richmond Pizza (Hot & Fresh) — Restaurant in Richmond

The guys are cheaters and will rip you off for your money; this company is DISHONEST AND LIE. Do not shop here if you value honesty not cheating the customer like Richmond pizza does. Today, I ordered a medium hot / spicy pizza and made a special trip from Vancouver to do so. After I placed my order (with extra sauce) the guy on the phone said $15 flat. I went to the location to pick up as there is a 10% off discount for pick up orders. The man at the counter, who said he was the "owner" (highly doubt he was), said it the 10% discount only applies to the two-for-one deals only. I said no, the pamphlet brochure said 10% off all orders, and this is the same on the menu board (see pics others have posted noting this 10% off ALL ORDERS). I told him to double check and he refused telling me some line about monday special (what does that have anything to do with my order?). He then said I ordered more sauce - so wait, your changing your story? I asked if he was the owner, he said yes. Another lie. I told him that he is dishonest and won't be back. I checked online and placed an order, and guess what the price is $16 for a pizza, not $15, but wait, the 10% discount still applies and it's $15.12 after tax if I order online? But the $15.50 on the menu would have been $14.64 after discount, but I was quoted $15.00. I am going to be lodging a complaint with the Better Business Bureau and Yelp and telling everyone to avoid this DISHONEST BUSINESS - scammers. I am so angry. It's only less than a dollar, but if they were straight up with me on it, I would not have cared, but the SNEAKINESS is what gets me. DO NOT SHOP HERE AND DOUBLE / TRIPLE CHECK YOUR BILLS AND GET RECEIPTS!

Also, double check their personal pizza special and prices - it was different a time before as well. Cheaters.

addition Aug 12, 2020: noticed several highly positive and glowing "reviews" after with names that are questionable - could be fake reviews to hide this legitimate review and bad experience. caution to the wind my friends - do not go to a DISHONEST...

By far my favourite pizza place. I love their crust and their Tropical Hawaiian pizza is to die for. I also love the different and unique types they offer. Veggie Garlic is awesome, especially for my vegetarian friends, and for my fellow carnivores, the Bacon Cheeseburger, Butter Chicken, and Meat Lovers specials are so yum! Actually I haven’t had a bad pizza flavour yet from Richmond Pizza.

The only negatives are that ever since discovering this place, I refuse to eat anywhere else and I’m literally ordering two large Tropical Hawaiians every Monday 🤣

In all seriousness, this is a simple pizza place.l and there doesn’t need to be anything more.

There isn’t much to comment for atmosphere as it’s primarily a delivery and take out place. Not much to comment on the staff either, they’re pretty no nonsense and don’t expect a tip either when you pick up. They just automatically charge me what it costs without hovering over me while eyeing if I’m going to go for the 15, 18 or 20 percent tip buttons for me picking up my own food.

Definitely 5 stars for their pizza. Lasagna and wings are decent but I’m here solely for the pizza.

Go elsewhere if you want to order a variety of other food items like your salads, etc, or do what I do, order my pizza here, and then order my other family faves like dessert and pasta and bread items from Domino’s around the corner.

Richmond Pizza is definitely A+ for pizza and definitely deserves their “Best of”...

Downgrade to 1 star:

I recently wrote (two) emails to the owner of this business, I received no reply either time. I would have really appreciated his suggestions regarding Paneer type cheese, which I know they use. I guess they were OK with my 5 Star review (below) but didn't have enough manners or gratitude to at least send some reply to my recent simple questions. Not impressed.😕 .............. My previous 5 Star review:

Ordered from Richmond Pizza for the first time tonight, was happy that we gave them a try.😊

Staying in Richmond at a nearby hotel and almost everything in this area is Chinese food. Lots and lots of Chinese restaurants. If you are looking for pizza, not a big selection.

Richmond Pizza delivered two delicious veggie pizzas. Lots of toppings and cheese. Crust was EXCELLENT! I asked for thin crust and owner/manager was happy to accommodate my request, even though they don't usually offer thin crust option. They definitely should.

Would like to see more vegetarian options on their menu (Greek with spinach would be awesome) otherwise, very pleased with service and food AND price. 😊 Two large pizzas, delivered for less than $40, that was a plus too!

Arrived in less than 30 minutes, complete with paper plates and napkins, as requested. Driver was also friendly, we...