Shoppers Drug Mart — Local services in Richmond

On Mar 11, 2018, I ordered prescribed medication at Shoppers Drug Mart #2237 (11800 Cambie Road, Richmond BC). I need to complain 2 things about the Pharmacist:

1. Infringement of private rights. She shouldn't asked me the reason why did the doctor prescribed these medication to me in the first question. I paused and didn't answer for a few seconds because there were people around me. Then she asked "is it because that. I nodded. She kept asking " Is it because of that. I nodded again. Then she told me the side effect about the medication. What's the point to ask the reason for prescribing the medication? It seems like not affecting how I will take it or causing more side effects. She didn't explain why she needs that information. All a pharmacist needs to do is to explain how I need to take it and the side effects!
2. She didn't give me all medication as I requested. I dropped my prescription off and back in an hour. Then she told me I will need to come back again in 2 weeks because the dosage is different, she is afraid I will make a mistake. From my previous experience with other shoppers drug mart pharmacist, they would have made it clear on the label and told me before I left. Why couldn't she done it in this way? Even she made her own decision, should you call the customer and ask for advice before you do so. I have 2 kids and I need to work. I am busy all days in a week. Thus, my husband and 2 kids (baby) needed to wait in the car for her to prepare the rest of the medication. This is not respectful to the customer. We are the customer, we made the choice, not the pharmacist! Unless you can deliver the medication to me...

There was an incident this morning, October 21, 2021 at Shoppers Cambie and no. 5 rd, Richmond involving a senior male customer and an east Indian lady in the milk/egg area. The male customer was checking if there are broken eggs in the tray before he buys it and here comes this East Indian lady trying to get milk from the shelves and told the male customer that : " he is in the middle and she can't pass by". She was so rude and in a harsh tone telling him to move away even it's not her turn yet. Observation: 1- The male customer was not in the middle and in fact was in the side. The lady should have waited in line for her turn to get milk and stay 6 ft apart from the male customer but instead she just budged in. 2- I later found out that she was an employee of Shoppers. Her name is "HARP" and is assigned in the cosmetic but today was her day off. This is a very bad example much more of an employee of Shoppers who should give good example to customers. Hope the management would discipline her unexplainable/unacceptable attitude so this won't happen again. This might go viral because several customers witness the incident. Thank you for taking this...

Beauty advisor Harp is incompetent along with the other staff member that she called over in order to figure out if I can return a cosmetic product that I had an allergic reaction to... After being rejected I called a different shoppers and asked about their policy, at which they answered and confirmed that company wide, all returns on opened cosmetic products due to an allergic reaction SHALL be processed. I had to drive across town and return this item to a different location because Harp and her coworker don't know what the hell the return policy is. Completely unprofessional. To make matters worse, when I first entered the store I went directly to the beauty counter to return the item, at which point I was dismissed and told to go to the front...who then told me they can't process returns here and that I have to go BACK to the beauty counter. Seriously? What a disappointment. Looks like Harp and her colleague need to be trained again. And Harp needs an attitude adjustment, she's rude and even other reviewers have complained about her. Why has no action been taken by management? What a waste of...