Saint Germain Bakery — Restaurant in Richmond

Recent review: The Carrot Cake was too sweet. The Walnut Pound Cake was okay, but the Sponge Cup Cake was actually an egg white cake inside the paper cup. They should not deceive customers.

The mango slices on top of the Fresh Mango Cake were tasteless but the mango chunks inside the cakes were sweet. It was odd.

The mango chunks on top of the Mango Passion Mousse were overly sweet with too much sugar syrup. The sugar syrup ruined the taste of the mousse. Also, there was sponge cake and jelly inside the mousse cake. That was really unnecessary because this meant there was less mousse.

They put two trays of Chestnut Cake that looked different separately inside the fridge (one looked nicer with more chestnut and the other one with less chestnut). Were they trying to confuse customers? Then the server gave us the one with less chestnut when we ordered it (we did not realize this until we got home). Were they saving the nicer ones for regular customers? Furthermore, the server put the cake slice into the box that did not fit and therefore, the cream on top of the cake slice was mashed onto the box. They should avoid damaging the cakes. How would you feel if you see the cake inside the box is ruined after you open the box?

Moreover, the chestnut paste looked so dark and it did not taste good with the sponge cake layers that were overly sweet. The Chestnut Cake used to taste good but now it was disappointing. They were tricky to have two trays of the same cake with different amount of ingredients in the fridge to fool customers (one with name tag and one without).

Review: An older female employee behind the counter swore in Chinese while chatting with her co-workers when we tried to browse. They were very loud and it was disturbing. I was surprised to hear them swear at an award-winning bakery. I did not know if the management permitted this because it was...

The Richmond Center Saint Germain is not up to standard. Their cakes and services are different from the Saint Germain in Aberdeen Center. I had a Chestnut Cake from Aberdeen store in Nov.2019, it was really good. So I purchased another one in Dec. but from Richmond Center store this time, and it tasted totally different and the making of the cake is also different. It's a total disappointment ! Also, when I purchased some bakery from the Richmond Center store a few days ago, they forgot to give me an egg tart. I had to phone them right after I found out when open the box at home. And I had to make a special trip to go back for the one egg tart the next day. Plus they didn't even apologize !! If you like Saint Germain cakes, better go to...

Staff and management have poor manners and integrity. Tells customers off while they're looking for items, while they are about to release their discounted products at end of day because they can’t keep those for the next day. They said: "You cannot wait here for the discounted items". First, it's an open shopping mall and although it's a private place, you have to treat people with respect. Secondly, you are accusing a customer without proof and it was our first time visiting there.

Also, their staff tell customers their product don’t contain nuts when there clearly is.... Did you know people can die from...