TD Canada Trust Branch and ATM — Local services in Richmond

This is really directed towards the way TD operates as a whole:

I don’t even bank with TD, but with my first product (a simple credit card), I’ve had to visit numerous branches more times than I care to count just to get things set up and working. Most things that can easily be done online or remote with ANY other bank, TD requires an in person visit or physical documentation. And because of this, whenever a teller forgets to request or complete something (like what happened at this branch today), I’d have to make another visit. This has happened in Ontario branches too.

So essentially each issue no matter how trivial takes a minimum of two visits, in person, to get done. This is mind bogglingly inefficient and inconvenient in this day and age, and has put me off using TD for any other financial services. Again, I just have a credit card with them, so I can’t even fathom what a nightmare banking with them...

I found a wallet with some bank cards in it. One is TD debit card and one is RBC. I went to this branch and hoping they will contact the owner so that they don't need to cancel or worry about it. But bad experience. I was told to leave the wallet and they will contact the client later today. What if you lost your wallet and couldnt find it anywhere, how do you feel about? Just one simple phone call to let your client know and they will be saved from all the hassles. I went further to see a manager. Same result. So I chose to leave the place and went to RBC branch near price Mart. Instant, the teller contact the owner and he/she was so happy about it.

I am not sure what is the normal practice. I just think a simple phone call can solve your customer problem, why not?

I went for extra mile to go to the branch and for the bank can't even make a phone call?

Anyway, just want to share...

So I’ve been a customer around 5+ years and I was only notified today by a very kind lady at the No 3 Road branch (Not this one) that I would be saving a lot of $ by changing my account type and it doesn’t matter if I reach the minimum, I would be saving on account fees. I want to specifically complain about a young Chinese girl working at THIS branch that handled a transaction for me a couple months ago who said it was best I stay on my previous account type and that overdraft protection was doing me favours, that the plan I was on was the best. Maybe she was new but she should have done a proper job. A better job. I knew something was off. You’re absolutely disgusting. And to every person that’s ever not mentioned this to me when I was struggling. It’s clear you wanted to scam me out as much money as possible. I don’t know if I will stay with TD bank much longer. I really don’t like...