Subway — Restaurant in Saint John

I’ve been a regular customer at the Subway on the east side of Saint John for years, but this location has had problems for a long time. The app has never worked properly here, there have been repeated issues with orders, and I’ve been more patient than I should have been. Out of convenience, I kept going back. But after this latest experience, I’m done.

On my last visit, the same staff handling food were also cleaning the floors and bathrooms while the store was still open. Even if hands were washed, that doesn’t make it acceptable or sanitary. On top of that, one of the staff sneezed over my sandwiches. By the time I got home, I felt sick just looking at them and ended up throwing them out.

When I raised the issue, the franchisee, Peter McMaster, dismissed it. His response was to offer me two 6-inch subs (less than what I paid) and to lecture me with this line: “Since you were there at the time the incident occurred and noted it in real time, you did have an opportunity to raise the issue at the counter.”

That statement is insulting. Expecting a customer to loudly confront staff ten minutes before closing just to have a legitimate concern taken seriously is unreasonable and disrespectful. Customers should not have to cause a scene to be treated fairly.

This is not a one-time mistake. It’s part of a pattern of chronic problems at this location, from poor service to unsanitary practices to dismissive management. After years of patience, Subway has permanently lost my business. If this is how issues are handled under Peter McMaster’s leadership, I strongly recommend others think twice before...

The most insulting staff I have ever seen, they only had enough meatballs for a 6 inch and I had asked how long for more. I was told they have not started making more & I said I guess I will just go with a 6 inch as it is the only sub I really like from subway, when I said this one of the staff laughed directly at me and then said something to his coworker in their language. So I said nevermind to the 2 subs I was ordering and walked out. I said next time don't laugh at your customers that is rude. Then they all started saying HA-HA repeatedly. I then asked who the manager on duty was. I was told there was not one. I asked who had their serv safe or food handlers because that would be the high authority of the shift. Noone did. This is against New Brunswick health & safety guidelines & if an inspector went in your store would have been shut down. This occurance was on dec 18th . I will also be going in to speak to someone tomorrow about this issue as this is not a reflection of...

I don't usually leave reviews but I have to say.. imagine my surprise when my tour bus pulled up to this establishment. Mary Sue was after her classic tuna sub. ha! A person who sat at the front of the bus like her would order that. I sat at the back of the bus so I was going for something spicy!! Well let me tell you, after many a shimmies to the left and right to get off the bus I was greeted by a huge line outside! After waiting longer than all the Mary and Joseph's I could count, I finally got in. I ordered a Chicken sub and let me tell you!! You'd think I have a mouth as long as a subway tunnel, my sub was not in two pieces! It was as cold as I thought I would be when I died in the line waiting to get in. Very disappointed hope the bus pulls up to captain...