Starbucks — Restaurant in St. Catharines

3 people working, only said Pike Place was available for drip coffee, but then they told me after I'd paid that it wasn't available and I'd have to wait.

And then the cashier argued with me about my understanding of Starbucks corporate policy, Ie: when there's no drip ready (because they dropped the ball) the customer is usually offered a pour over or French press instead of making me wait for the full drip carafe to brew.

The male barista stepped in and said he'd give me a pour over of the dark roast, no problem; I'd asked about dark roast before saying I'd be OK with Pike.

Worst customer service experience I've ever had at a Starbucks, and I have been to a lot of Starbucks in a lot of places (including Airports and Targets: caffeine is a drug 🤷🏼‍♂️). I've seen a single barista at a Starbucks inside a Harris Teeter prepare more orders in a shorter period of time; the three at this location were overwhelmed by 3 or 4 customers, mid-afternoon.

(Also the music was blasting so loud, and it was something obnoxious like a early 2000s pop rock top 40 song.)

I dont think customers should be having to train the baristas (like when they often ask how many pumps of syrup I want in my grande; theres a standard number, I believe it's 4 --- I never took the barista final exam, so I wouldn't know).

Maybe it's time for new management and/or better training. Quality standards and consistency people, it's why I'm willing to pay a premium for your...

PEN CENTRE STARBUCKS ST. CATHARINEs I took my bestfriend here who is from a small town and has never had starbucks before because it’s her birthday. She just downloaded the app today and entered her birthday and everything and since the button wouldn’t work on their system they said no to her birthday drink. We had all her Ids out and ready to prove it was her birthday and they still refused and said no. I mean come on? it’s her birthday! and I thought this company was supposed to be very friendly and inclusive and kind toward others. Why are we gonna be rude to someone on their birthday and send them away? She just downloaded the app TODAY because she NEVER gets starbucks as her small city has never gotten one until this last year. The lady was very rude and persistent that she could not help her out and she would have to pay 9 dollars on her birthday when every other person would get it for free on their bday. EVERY person i have talked to who doesn’t have the app and just shows their id, usually would be kind and say “hey it’s your bday that’s our policy is a free drink on YOUR SPECIAL day” but no, pen centre starbucks refuses. horrible experience and horrible staff. won’t be...

I went in yesterday to order a Vente Strawberry Creme Frapp. There were two teenage girls standing in front of the counter. The barista guy called my name. I tried to get my drink. Those two wouldn't move. So the Batista guy handed me my drink away from the counter and told those two to stop blocking the counter. He said it in a demanding tone. Those girls stared at me as I got my drink and stared at me as I was leaving. The level of those two girls' respect is classless, selfish and ignorant. I really like the baristas there. They are nice, but they don't like customers being ignorant or above towards each other. Thank you for standing up for quiet people like me. I will continue coming here knowing I will always get great friendly service and Baristas who have my back❤🙂👍 Atmosphere is great when customers who are ignorant aren't there. Other than that, it's usually a pretty...