A&W — Restaurant in Surrey

99 yrs ago in 1919 'Roy W. Allen opened up his first Walk-Up Root-Beer Stnd. Then in '23, Roy 'A'llen partnered up with his 1st employee Frank 'W'right and the 1st 🎉A&W🎉 was open for business. Now almost 💯yrs later, A&W is the 2nd LARGEST BURGER CHAIN in Canada. This particular A&W has both tastefully & thoughtfully chosen both nostalgic [for the Baby Boomers who are the core customers], and an mature trendy yet urban modernesque feel, to draw amd attract the next generations.. GenerationX-BABY BUSTS, then GenerationY-The Millennials, and iGen- GenerationZ and so on... The impeccably designed interior is a perfect place to impress a new date, to take your parents, Grandparents, your kids, or just to met an old pal for coffee... HOWEVER..... Staff & Mngmnt needs some SERIOUS Cstmr Service, professionalism, product knowledge, and efficiency training... SERIOUS TRAINING... The most beautiful of establishments can fail because of lack of Customer Relation Skills, Professionalism, Product Knowledge, Friendliness, and efficiency... QUALITY MNGMNT TRAINING = LESS SHRINK, LESS WASTING MONEY, , KNOWLEDGE IN PHYSICAL, EMOTIONAL, MENTAL & OTHER TELL TALE SIGNS OF/& HOW TO DEAL W/ANY ENCOUNTERSof EMPLOYEE or EMPLOYER WORKPLACE HARASSMENT and/or BULLYING, STAFF DIFFICULTIES & HOW TO INTERACT W/ALL EMPLOYEE PERSONALITIES, TEACH & PROMOTE PRODUCT KNOWLEDGE, ENCOURAGE & PRAISE STAFF FOR JOBS WELL DONE, MAINTAIN A FRIENDLY ENTHUSIASTIC, ENCOURAGING ATMOSPHERE W/OPEN LINES OF COMMUNICATION and that WELL TRAINED MNGR WILL HAVE TEAM ORIENTED STAFF WHOSE ENJOYMENT WHEN GOING TO AND BEING AT WORK WILL ALL BE REFLECTED & RECIPROCATED back to THE CUSTOMERS! a happy customer is a...

1 star for the morning shift, 5 stars for the afternoon shift people.

The morning shift staff gave terrible service and food. If I could, I would give 1 star. They seemed kind of lazy. It felt like a McDonald's inside Walmart, where they just call your name and expect you to grab the food yourself. They didn’t care if the food got cold. I ordered a Teen Burger and the cheese was frozen. It eventually became warm after a few minutes, but the cheese was still frozen at first. The burger also had tons of lettuce stem parts and the end pieces of the tomato.

The afternoon shift was completely different. They brought the food to your table without calling your name, greeted you with a smile, and the cheese was perfectly melted. The burger tasted 100% better, with good-quality lettuce and tomato slices.

I'm writing this review because the service and food quality were vastly different between the morning and afternoon shifts, even though I paid the same amount for both meals. I’ll be avoiding this A&W in the morning from now on, but in the afternoon, it's one of the best A&W locations I’ve been to.

As a former fast food worker, it seems like the morning and afternoon shift managers have very different standards for...

My complaint involves the number of homeless people who hang about. Right now @2:06, Oct 23, there's a homeless lady in the family washroom who's been in there for over an hour. She came out briefly to retrieve her cell phone which she had plugged in to one of the outlets in the restaurant. My table is near that washroom and have to keep an eye on my things, for fear she'll pop out and take something. Additionally, I noticed the other day that someone had removed the cover from the automatic locking device on the door. What's going on here? May stop coming here if things, like security, do not improve. There needs to be more effort put into keeping your location safe and secure. I feel sorry for homeless people, but they're contaminating the washrooms. I will never use them again, unless something is done to address the problem. Otherwise, I have no other problem with the joint. A little slow, but it's a busy...