Basant Sweets & Restaurant — Restaurant in Surrey

Only 1STAR to BASANT SWEETS & Restaurant in PAYAL BUSINESS CENTRE @ 128St & 81Ave Surrey. TOOTH 🦷 In LADDOOS😳! It’s Definitely NOT My Husband’s. We Purchased MOTI CHOOR LADDOOS 4rm the Vegetarian Bakery @ The Little Indian Plaza On 128Street (Which Is Owned By SAME Owners) On 8DEC 2022 EVE, They Looked FRESH & SOFT. On 9th DEC 2022 Found A Tooth 🦷 Or A Tooth 🦷 CAP in The Laddoo (Posting PIX). The GROSS Part is that It Actually Came in My Husband’s Mouth While Eating A LADDOO. LADDOOS & All Other MATHAI r ALL Cooked & Delivered By This BASANT SWEETS & RESTAURANT Location At PAYAL BUSINESS CENTRE Daily to the Bakery Loc & is Also Owned By The SAME OWNERS Of The VEGETARIAN BAKERY. I’m Wondering & My Question Is : Should Not the Cooks & Helpers in the Kitchen Be Wearing MASKS & HAIR NET Or Cover To Keep HYGINE Protocols Or Do they Also Keep Eating While Cooking For the TOOTH 🦷 To Fall Out❓❓This Is Our 3rd BAD Expirience With Basant Sweets & Restaurant After the NEW OWNERS Took Over. 2nd Experience (Our Last Visit) Ws When We Had LUNCH (2People) in Summer Of 2022. Long Wait For Food 🥘 & The Waitress Forgot the 2Nd DISH : PANEER BUTTER MASALA Or SHAHI PANEER (DON’T Exactly Rmbr) Wd Rest Of The Food Order. She Came Bk Wd It Wn We Waited & Then Reminded Her & By that Tym We Tasted & Realised The DAAL MAKHNI Ws Over Spicy 🌶️ & Wn That Ws Sent Back & Corrected The NAANS Wr Cold & Stiff. When We Reminded the Waitress that We Hd Specifically Mentioned at The Beginning Of The ORDER That We Wanted HOT FOOD DISHES & HOT / FRESH NAANS 🫓 ALL Together Wd Both Dishes & Ws Also Our Main Reason For DINE IN, We Wr Still CHARGED for both the OLD & New Naans & inspite Of Us Having A Genuine Complain & Not Enjoyed Our Lunch The Way We Expected to, NO APPOLOGY, NO CONSESSION For the Over Spicy Daal Makhni (had Ordered Mild) &/Or Waiting For The Forgotten PANEER DISH Or Double Order Of NAANS. Before this, On Our 1St Tym Visit We Had the Promotional 25% OFF DISCOUNT COUPONS Given 4rm The Bakery 🥯 For the BASANT SWEETS & Restaurant New Management / Ownership Take Over. When We Went there Wd the Coupons & After Packing Take Away We Were Told COUPONS Will NOT Be Honoured Any More By the BASANT SWEETS & REST Inspite Of NO EXPIERY DATE On The COUPONS. We have Stopped Going To The Restaurant After the 2nd Bad Experiences But r Still Regular Clients Of the Bakery …. But Now the TOOTH 🦷 In the...

Absolutely disgusting service and careless staff! That girl working at the counter during night shifts has no manners at all—no idea how to speak to customers, not even to the regular ones who’ve been coming for a long time. We’ve supported your business regularly, but now we regret every single visit. Last time we dined in, a thorn—yes, an actual thorn with three sharp edges—got stuck in my tongue while eating. We immediately reported it, and what did you do? Nothing. Zero responsibility. No apology, no concern, nothing. Just brushed it off like it was our fault! That thorn was stuck in my tongue—what if it had gone deeper and got stuck in my food pipe? Who would have been responsible then? Would you still be standing there clueless and silent? It's a serious safety issue, not some silly complaint to ignore. Tonight, we came just to buy some sweets—specifically green coconut laddu. We hadn’t even told the girl how much we wanted, and she started filling up a huge box. When we asked how much she was packing, she snapped at us saying, “It’s only one and a half pounds, I’m packing two.” Excuse me? Who told you we wanted two pounds? When we corrected her, instead of fixing her mistake politely, she got even more rude and said, “I don’t know why we always take mistakes with your order.” Wow! So now you admit you're constantly messing up?🤬 Let me make this very clear: we’re not fools coming to your restaurant to eat food mixed with thorns and get our mouths hurt. If you really think your customers are lying, go check your cameras.And if you still want to deny responsibility and keep treating your customers like garbage, then why don’t you install a security checkpoint at your entrance and check if people are bringing their own thorns just to blame you? We’re done. Never coming back. Not recommending this place to anyone. Shame on the way you treat your loyal customers. You just lost one more, and many more to come if...

We had a very disappointing experience with the night staff at this restaurant, particularly with one young lady who was extremely rude to us on more than one occasion. During our dine-in visit, my friend found a thorn with sharp edges in her curry. It got stuck on her tongue and she was unable to speak for a few minutes. Thankfully, it didn’t cause serious harm, but it easily could have. We informed the staff politely—not to cause a scene—but in hopes that they would be more careful in the future to prevent potential injury to others. We returned later to buy some sweets, and once again encountered poor service. The same staff member began packing items without even asking how much we wanted. When we politely asked about it, she snapped, “I don’t know why you always get issues with your orders.” We were stunned by her tone and attitude. Let me make something clear—we did not “create issues.” We handled a potentially dangerous situation calmly and with respect the first time. If we were trying to cause trouble, we could’ve easily refused to pay the bill that night. But we didn’t. We paid without complaint, trusting that the restaurant would take our concern seriously and with professionalism. It’s deeply concerning to see this kind of attitude toward customers. Respect goes both ways, and I hope the management addresses this seriously. A little kindness and professionalism can go a long way. We genuinely used to like this place, but after being treated like we were the problem, we will definitely think twice before coming back. It’s unfortunate to see staff behaving in such a way, with no regard for customer experience or even...