CoCo Fresh Tea & Juice — Restaurant in Surrey

Don’t go to this one. Their promotions are different. They charge for bags, when Burnaby and Richmond don’t.

I’m disappointed that the owner chose not to participate for the official social media monthly offerings.

To me, it is literally 50 cent difference for coconut jelly. If the owner can’t afford that, then maybe franchising isn’t right for him/her.

Also, the drinks are watered down. It taste significantly worse than Burnaby locations.

I edited this review so the original owner response is removed. The owner contradicted him/herself in 2 points.

ONE: The owner’s original response states that the choice to offer “Mango Green Tea” without coconut jelly as the promotion “offers more choices” to users to customize their drink. However, the owner contradicted his/her own point.

Why? Because the November promo includes Large Milk tea with Grass Jelly.

FYI: The milk tea November promo in other locations come with PEARLS, but this owner is smart.

They knew if it’s pearls, they would make significantly less money because pearl milk tea is the most popular choice.

So what did the owner do? He/she intelligently swaps out pearls for grass jelly, and explicitly tells staff that there are no substitution and that they cannot remove grass jelly. How do I know? Because the staff mentioned it immediately to remind customers. This means it had to be trained by the owner.

TWO: The owner graciously linked the City of Surrey website indicating that plastics are banned. However, this chain still serves plastic straws.

Great attempt on the PR response. I’ll give you props for intelligence. As an owner, that’s...

12:30pm Aug. 16 at Coco Guildford Surrey I AM A REGULAR CUSTOMER FOR 2 YEARS. BUT RECENTLY I HAVE HAD A TROUBLE TO REDEEM MY POINTS. ONE TIME I ORDERED TO PICK UP. WHEN I WERE THERE, THE CASHIER SAID THAT I NEED TO TELL THEM IN ADVANCE IF I WANT TO REDEEM THE POINTS. THE DAY AFTER WHEN I HAVE FOLLOWED WHAT YOUR EMPLOYEE ADVISED ME TO DO AND THE EMPLOYEE SAID THAT I CAN NOT REDEEM. THEY ASKED 2 TIMES "HOW MANY POINTS DO YOU HAVE AND ARE YOU SURE?" THE EMPLOYEE IS TELLING ME DIFFERENT PROCEDURE OF ORDERING IN ADVANCE WITH REDEEMING MY POINTS.. I HAVE ADVISED THEM OVER THE PHONE IN ADVANCE TO LET THEM KNOW IM REDEEMING MY POINTS, AND NOW THEY ARE TELLING ME A DIFFERENT STORY. BEFORE IT WASNT AN ISSUE AND NOW EVERYTIME I ORDER OVER THE PHONE THEY GIVE ME A HARD TIME. WHEN ORDERING IN ADVANCE OVER THE PHONE TO LET YOU GUYS KNOW THAT I AM REDEEMING MY POINTS AND NOW YOUR DOUBTING THE CUSTOMER IF THEY HAVE POINTS OR NOT, WITH THE SYSTEM THAT YOU HAVE ISNT THERE A VOID TAB AND YOU COULD HAVE CONFIRM WITH THE POINTS WHEN THE CUSTOMER ARRIVES RATHER THAN GIVING A LAME EXCUSE. 3 TIMES THAT THIS IS AN ISSUE WHEN I ORDER IN ADVANCE, SAYING THAT I HAVE TO MENTION BEFORE HAND THAT I AM REDEEMING MY POINT WHICH I COULDVE GOT MY FREE DRINK THE LAST 3 TIMES I WAS HERE. LIKE THIS IS A MONEY GRABBER AND NO ONE HAS THE TIME TO WAIT AROUND TO GET A 5 DOLLAR DRINK THATS WHY YOU GUYS HAVE THE OPTION TO CALL IN ADVANCE AND YOU GUYS DONT HAVE THE TECHNOLOGY TO LOOK UP PHONE NUMBERS TO PULL UP PEOPLES POINTS ? THATS...

Drinks are good. But the customer service is horrible.. it's like they blame the customer for screw ups. We ordered 2 taro bubbleteas. One with sago and one with pearls. She gave us One taro with sago, and the other was a regular milk tea, with both sago and pearls. When we confirmed if this was ours, we said this wasnt what we ordered. She said yes it is. We said well no.. can we please change one. And she said I have to pay... so I have to pay for their screw up? Not very good customer service. How is the customers fault that the cashier didnt hear my order, she shouldve asked to confirm what I said. She also spoke very good english so not sure what the problem was.. ? Bottom line, I didnt bother getting a remake because i was in a hurry so I left with one drink that wasnt what i asked for. Not a happy customer. For reference, this location was inside Guildford Mall. And this happened today, this afternoon. Used to go to Little Tea House in tnt supermarket, and Pearl Fever by tim hortons across the street. They are still the best, very nice to customers. I would highly recommend them over Coco just because of the friendly customer service!! They are also a bit cheaper.... I think the only reason this Coco location has business is because it's in the mall. I see a lot of bad reviews regarding the...