Thai Express Restaurant Surrey — Restaurant in Surrey

I had the pad see ew with chicken here (around 11.48 with tax) and I mean, of course I was not going to expect any authentic thai pad see ew. I got my dish in under 3 minutes which was kind of shocking but hey, I didn't have to wait for my meal at least! When I first got it, the color was definitely much lighter than expected. It's not very flavorful, just a vague sweet light soy sauce flavor and the noodles were pretty thin. Chinese broccoli wasn't bad but I guess the most disappointing factor was the chicken. It was atrociously dry. I also thought the egg in this dish was quite dry too, which would be improved if they simply used fresh eggs upon ordering. I was also pretty sad that there wasn't that charred wok flavor that you love in thai noodle dishes, but again, it's Thai express so nothing fancy. If you're looking for a quick fix, this place wouldn't be so bad but I think I would avoid it in the future. Remember, don't expect anything authentic because you certainly won't...

Guilford mall total waste of money useless tasteless thai food got no clue how to cook thai food tasteless Tom yum soup flat all thai food cooked by Chinese people price thai restaurant menu complete waste of money take out first time from the gulildford mall even for FREE I would not eat thai express rather eat Chinese food or others from the food court ZERO ZERO AND ZERO FOOD THAI EXPRESS 95% of customers of thai food are Thailand visitors as you can check data over 45 million tourists visit Thailand every year this year expected 60 million tourists wats you're flat thai food doing in Canada 90% of thai food customers have eaten thai food in Thailand me have visted 45 times understand thai food is completely a 365 different from all other foods in this world bad business owners also hire thai speaking people and cooks otherwise shut down charging customers restaurant prices and...

We visited Guildford Mall yesterday around 7:30 PM and decided to eat at your Thai food location.

We ordered one bowl with chicken, Pad Thai with chicken, mango salad, and coconut water. Unfortunately, our experience was very disappointing.

The mango salad consisted only of green lettuce and two small pieces of mango—it was not a Thai salad at all. Additionally, both meals had very little meat. The Pad Thai also tasted off, so I approached a staff member to let her know. Instead of addressing the issue politely, she began yelling at me in front of other customers, which was extremely embarrassing. She was an older lady and displayed no customer service skills. I told off and went back and never ate.

We spent over $40 and left feeling upset and humiliated. I am requesting a full refund for this unpleasant experience and this lady should be taught customer...