Domino's Pizza — Restaurant in Surrey

I ordered a 6 cheese pizza and a pacific veggie pizza. This was my first time trying the pacific veggie pizza so I didn’t pay attention to what it looked like. I realized halfway through eating the slice that the pizza had bbq sauce on it and not pizza sauce. I called the store back and explained the situation to them and they said they would remake the pizza and told me to bring my pizza back. When I brought it back the lady who was checking the pizza was saying that it was in fact pizza sauce and that I was mistaken. Then she showed me the pizza she remade and was comparing both of them with each other. She kept saying no it’s pizza sauce it’s not bbq. She was pointing at the crust and saying look how similar both the pizzas are and that they both have pizza sauce. I literally had to pick the veggies of my pizza to show the sauce and she still couldn’t tell the difference. How are you going to work at a pizza place and not be able to tell the difference between bbq sauce which brown and pizza sauce which is red. I asked if she wanted to smell it or taste it or whatever to confirm I was telling the truth and she responded so rudely. She said ,” I will not do that”. I didn’t bring the pizza all the way back here so you can point fingers at me. Then she realizes that my pizza had jalapeños on it when pacific veggie pizzas don’t have jalapeños on it then she claimed I was given the wrong order and that some other girl made it. Then she said it’s ok she’s going to take the pizza I got by mistake and I can take the pizza she remade. I asked her if she was going to throw the pizza in the garbage and she said yes and she asked if I wanted it. I didn’t really want it but I didn’t want to waste it.

Point is I wasted my time and gas going back there for their mistake only for them to insinuate I’m lying. Forget being compensated by giving something for free or giving me store credit for their mistake no they straight up accused me of lying just to save 20 bucks.

People make mistakes it wasn’t even that big of a deal but that fact that I didn’t hear any kind of apology come out of her mouth even once just makes me feel like they couldn’t care less about my time.

No matter how good the food is who’s gonna come here again after being...

Nothing is more frustrating than receiving a bad pizza. I ordered a six topping three cheese pizza from domino's, and the experience was the absolute worst. you would assume that if you ordered three cheeses that there would be at least a single layer of cheese over your entire pizza. keep in mind, I ordered three different kinds of cheese, and paid extra for each one.

When I received the pizza the first thing I noticed was that it was burnt. next I noticed that even though I had ordered six additional toppings, I could see through to the bottom of the pizza, no cheese, no toppings. When you order banana peppers, you assume that the term peppers with an s means that you would get more than one period I regret to inform you that if that's your assumption as well you have assumed incorrectly as did I. Domino's has a topping policy which states that they will charge you for s* and then reduce the amount of other toppings you get. I had to argue with the woman over the phone to get them to comp me for a new pizza. She proclaimed that she had made the pizza herself and that it was fine period I offered to send her a photo and she told me she was not able to authorize the compensation of a full pizza with as many toppings as I had paid for period I will have to call back tomorrow, I guess I will. I hope they decide to offer me a pizza that I paid for rather than a pile of s*.

Just for reference, my brother ordered a pizza himself, four toppings, regular amounts of cheese. His pizza was smothered from top to bottom and cheese not burnt and had plenty of toppings. I can't quite understand why I got the Spanish Inquisition from this woman as if she took offense to the fact that I'm calling her out for being unable to make a pie.if she made my brother's pizza, then I'm quite sure she's able to make a pizza. She just simply did not do a good job of mine. if I could give zero...

Last 2 separate orders of pan pizza were ordered well done, but came fairly undercooked with a big raw gumline.

Also they weren't cut through properly at all, I had to recut it myself.

I asked to speak to the manager as 2 separate orders at different times weeks apart can't be messed up I thought without some underlying issues.

Apparently the manager personally made the 2nd order and was the person I was speaking to... Speaks alot about the quality at this location that I still got a raw pizza personally made by the manager of all people... Ffks...

I asked him if there oven is broken or something, and the response was they cooked it a little extra this time... I ordered it well-done both times and clearly wasn't well-done (toppings barely crispy) and of course raw dough.

Giving 1 stars as they atleast refunded my money for both orders.

They offered to give me a credit and remake the pizza, turned them down... Took the refund as not taking another chance, not coming back to this location to ever use a credit again

They use to be good, not sure what happened....

Hands down the worst dominos I ever had, and worst pizza...