Asian Legend — Restaurant in Toronto

I've been here twice and had absolutely terrible service both times.

We waited at least a half hour to get a table while entertaining a toddler and then didn't get served until over an hour into our visit.

I asked for a high chair right away and someone said yes and then disappeared. My baby became restless after another long wait, so I had to both find and carry a sticky high chair across the busy restaurant on my own (while super hungry) after standing awkwardly holding the baby in the middle of the restaurant. Nobody from the restaurant ever came with a high chair.

Our waiter was extremely rude and avoided any and all eye contact. Actively avoided us. She came over once an hour into our visit and said "not ready?" and walked away before I could say anything. We desperately tried to entertain our baby as she got hungrier during the long wait. At one point my daughter (an infant) dropped a menu because she was playing and I didn't notice (they have about 7 different menus) and the manager barked at me to pick it up. He also made a point of always addressing my husband with terms of respect but had no problem ordering me to do something without so much as a greeting.

When we finally got our food, it had a very long visible hair across the food. The manager promptly apologized and took it away but then we had to wait yet another agonizing wait. We got a discount but it still didn't make up for the awful experience.

Okay, but the green beans were amazing. Only good thing. lol

Horrible, horrible service. I've never been treated this way at any other restaurant and I entered and left starving after being there...

DO NOT EAT here! I went to Asian Legend Don Mills location and had the worst experience. I've been a faithful customer for over 4yrs and never had a bad experience until today. I ordered a spicy shredded beef for 2 that had gone up by $2. The owner/manager explained due to covid, costs had to go up. I completely understood and was happy to pay. When I arrived where I was headed 5 min away, I opened the bag & the soya sauce had completely opened and covered the entire bag. Not a big deal and besides the mess we were happy to enjoy a good meal. When I opened the container which was now half the size the dish was mostly vegetables & hardly any beef. I called immediately & the waitress explained that what I received was as it should be. I couldn't believe it. I immediately went back & the owner/manager accused me of removing food from the dish. As if a person would call and go all the way back when they should have been eating. I kindly asked him for a reimbursement & he said NO. He would not be reimbursing anything back. He sarcastically told me to have a good day and I left. Clearly in order to make a quick buck they would rather lose a long time customer that would have brought in repeat business 10x over. I've never been compelled to write a bad review especially knowing that businesses are suffering during these times but I had to expose this vulgar, establishment. Do not eat here unless you want to be ripped off. I will not be giving them 1 more cent and I hope if you do choose to eat here your experience is better than the many who have given the Don Mills location such...

This is a worse location. I went to pick up the order. When i entered the restaurant on February 24, 2022 around 4:45 p.m. the personal was doing something on the cash machine. I said hi and told him my order number. He looked at me with strange eyes and kept doing what he did. After sometime he asked again what is your number. I told him again. He continue staring at the cash machine like before. He asked me again for the number after sometime. I can see the food is right there ready but he was taking time. Another person acme out of the kitchen and told him something and than he gave the food to me. When he gave me the food, i was telling him gently why you kept the food there and not giving me right away when i was telling you the number at the first time. By the way there was no guest in the restaurant at that time. He was telling, "oh you don't want to wait" I said i can wait if the food is not ready but i don't like to wait if food is ready but you keep e waiting. My time is waisted. I can earn based on the delivery not based on the wait. When i stepped out from the restaurant he put the rating low. My little advise to the restaurant workers. I understand your frustration with current situation but Uber eat is not easy too. We face very cold weather, slippery roads and careful delivery unlike you in the nice and hot restaurant. The food should be prepared with love and dignity for the customers. Not with anger and disappointment. Customers should know food in this restaurant is not prepared with love but...