Dairy Queen (Treat) — Restaurant in Toronto

Let me share my experience as a permanent customer of Dairy Queen. This place has always been lovely and must everyday go. As an international student, although I didn't have that much money and time, I have always tried to find to go to DQ. But today, I promised myself never ever to go here again!

Basically let me explain it. I came into the restaurant located in 626 Sheppard Ave (just next to Starbucks) There are several female staff that even knew me and met me kindly.

However, today there's a man working, who was quite aggressive to me I didn't know why. I asked for Blizzard (didn't remember the name, just tried to explain, he started laughing so rudely, and told me better not to order. That was quite weird to get such things from my favourite place. I continued ordering by ignoring the situation, but he still was continuing laughing. I said: I will not order anymore please cancel. Because, I wanted the other staff to come and take my order. This man started to say something about me in his own language to the customer who is from the same country. They started laughing together by looking at me. My heart was literally broken and I couldn't stay in the restaurant anymore. Although I was about crying, I didn't tell anything to anyone just left the restaurant.

Will never ever, come to DQ. I can come and show this man whenever you wish if you want to find a fair solution for me. But I believe you will not. Anyway, I hope noone will have such an experience since it is...

I ordered an ice cream cake (I even had a conversation with the gentleman on the phone about the toppings on the cake) and it did NOT look like the picture on the website - it was very bare bones. Not only that, but the couple behind the counter then proceeded to tell me they cannot sell the cake the way it’s shown on the website to me because the lady wrote “happy birthday” around the top of the cake (in an arc shape) and that they will throw it in the garbage if I don’t take it. I left it because i didn’t want to buy something which isn’t what I ordered (she refused to add the additional whipped cream and Reese peanut butter cups). I ended up going to Baskin Robbins and got the cake I wanted. Terrible...

EDIT to followup with my below review! Decided to give this DQ location another try and this visit was 100% better! Wish I could give a zero star! Been going to this DQ for the past 9 years and it's been fine. Yesterday I went and service was horrific! The manager, I'm assuming, was yelling at his employee's. He made our blizzards with basically just ice cream and nothing else. Went back to ask for a new order, he yelled at us and finally gave a refund. Never in my life have I seen someone treat their employees and customers so poorly. Yogurty's will be getting my business...