I donât normally leave bad reviewsâespecially for neighborhood spots that seem to have potentialâbut I felt like I had to say something after this experience. It was my wifeâs birthday, and we were hoping for a relaxed, solid Italian meal close to home. Unfortunately, they really dropped the ball.
We called ahead at 8:15, knowing they closed at 9, and asked if it was okay to come in. The woman on the phone said it was totally fineâI even double-checked. We live right around the corner, and I made a point to mention that when we arrived, along with the fact that if the carbonara was good, Iâd definitely come back to try the lasagna next time. So yeah, I was hoping this could become one of our go-to local spots.
We sat down and ordered quickly. But when our entrĂ©es arrived within five minutes, it immediately felt rushed. The food hit the table so fast, it made me uneasy. Even worse, I was told my appetizerâthe mussels in red sauceâwould be âright out,â which already didnât make sense since it was supposed to come before my pasta, not after.
As someone whoâs worked front-of-house in restaurants for almost 30 years, I know that mistakes happen. But I also know that service is where you turn those mistakes into memorable experiences. Our server had a real opportunity hereâto bring out a side salad in place of the mussels, to offer a complimentary dessert, or at the very least, to be attentive. Instead, nothing.
When she came back to check on us a couple minutes later and asked how the food was, I still hadnât touched my carbonaraâI was still holding out hope that the mussels would show up. Thatâs when she awkwardly mumbled something about âa mishap in the kitchenâ and offered me an extra antipasto instead. It was clearly a last-minute attempt to pass off a quick fix in place of the mussels, which obviously take more time. I declined. It just felt lazy.
I also asked for the side salad that came with my wifeâs dish (she wasnât going to eat it), and the server said âsureââbut that never came either. The water was never refilled. No dessert or coffee was offered. Just: âDo you guys want anything else or just the bill?â Not what you want to hear on a birthday dinner.
And againâI get that we came in near closing. But if youâre going to tell a local regular-to-be that itâs totally fine to come in, you canât cut corners to rush food out, skip standard service steps, and not even attempt to make up for a pretty big misstep. We didnât feel cared forâwe felt shuffled out the door.
The penne carbonara was lukewarm and forgettable. My wifeâs dish was fine, but overall, the night just fell flat. And it shouldnât have.
This place does have promise. But if they want to surviveâespecially in a city like Toronto where competition is fierceâthey really need to get their act together. Service matters. Execution matters. Hospitality matters. Right now, all of...
   Read moreWent with another couple as we live in the neighborhood and were excited to try something new. Nice vibe but sorry to say we were quite disappointed.
Sorry to be churlish, maybe we ordered the wrong things, but with prices so expensive these days for eating out, we had...
   Read moreI am writing this review because I want this restaurant to be successful. I was watching its development and was excited when it opened. We really need this type of place on this street. I knew the restaurant from its start as a food truck and liked it.
The service was excellent and the waitress really sweet and attentive. They let us have our time and we were relaxed. It's a good menu with nice variety of smaller plates which I like. And the prices are fair.
I ordered the meatball sandwich and my friend had the chicken sandwich. The meatball sandwich was a disappointment although the meatballs were delicious. However I had to open the bun to make sure they didn't forget the tomato sauce- there was so little on there. Typically, I've seen this sandwich with mozzarella and it is served hot. Not in this case. So it was quite bare. The bread was average-something you'd get in the supermarket. My complaint is that for $14.95 I'd expect a little side salad. To have 3 meatballs on a white bun with next to no sauce- overpriced in my view.
So please amp it up a bit. At that price, a few greens shouldn't affect your bottom line. I wouldn't come back for this same lunch but I would if the food improved. This restaurant has great potential. You're halfway there.
No liquor license yet except Saturdays. They are...
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