Westwood Grill Pan-Asian Cuisine — Restaurant in Toronto

I walked by the dimly lit restaurant during the day, and didn't see much action. Being new to the area I checked out a different more populated restaurant a few doors down. Then one night, don't feel like cooking as the events of the previous night have left me drained and unwilling to cook any meager meal that would allow me to achieve satisfaction. I think of the dimly lit memory of Westwood Grill. I look at the menu, and decide on a simple noodle and dim sum combo. I place the order online, but agree to pay in cash as a man should always pay in cash anywhere that sells alcohol. Girls that fall for plastic usually are themselves. I walk into the place, the staff greets me kindly and inquires about my presence. I initiate that I am there for a pickup. The young woman infront of me looks me in the eyes and asks for my number. I don't even hesitate, I declare it unto her. She nods in approval, moves towards the back as if to whisper something to the other staff, and then turns to face me again. She hands over a small bag with the contents of my meal encased within.With that I should of been greatful, the transaction was complete, I was free to go, but I was rooted in place. I already knew the meal was as magic as this moment. I take the bag, give her one last look, as tell her to keep the change, but whisper "and I will keep mine. " I take it back home, the meal is better than expected. The special instructions were followed. I want the meal to come with a walkie talkie so I can instantly relay how much I am enjoying the meal....

This was a Uber Eats order delivered on Feb 13, 2025

They are called “Royal Asian Cuisine” in the app.

There is nothing “royal” about their food.

I wasn’t expecting a five-star meal, but I was at least hoping for something fresh and decent. Unfortunately, this order missed the mark completely. The beef was way too chewy—tough and lacking freshness. The chicken wasn’t any better; it tasted like it had been sitting around for too long.

Everything tasted bland, and the textures were off—even the vegetables didn’t taste right.

The biggest letdown was that nothing seemed to be made with traditional Chinese ingredients or flavors. So why does this Asian restaurant even bother cooking these dishes?

Right in the garbage it all went!

I complained to Uber Eats and used the full refund they gave me to reorder from an actual Chinese restaurant through the app.

I want UberEats to remove this restaurant from their app, not just because of the poor food quality, but also because their listed name doesn’t match their actual name, Westwood Grill. I confirmed it using Google— the pickup location matches...

We ordered from here for the first time and had a very disappointing experience. Although it was on the higher end price-wise, the food was adequate at best...

This could be in part due to how long it took for our food to arrive. We had to wait 2 hours for our order! By the time we got it everything was cold and soggy and anything that should have been crispy was more chewy than anything. When we called to check in around the 70 minute mark we were assured that our food had left and was on the way, but the driver may have traffic issues. As we approached 2 hours since the order we called again. He put us on hold briefly and then told that the driver was a few minutes away, and again references traffic but by this point it was 9pm and we live 10 minutes away. The driver arrived in about 10 minutes.... A quick Google confirmed that there were no traffic issues anywhere around.

Long story short, we will not be ordering from them again, and would not recommend them to anyone...