Grace's Patty World — Restaurant in Toronto

Not gonna lie the Jamaican patties are good but very bad customer service and not professional at all. I Had to come here 3 days in a row and it was a bad experience for all 3 times. 1st day I came her at 5:30pm, online it said the store closed at 7pm but they were already closed. (keep in mind I came from Brampton) 2nd day I came at 3:30 and they said you need to order a day ahead and don't have the patties available (I came here a month ago and got the same amount of patties and they gave them right away). Placed the order and payed for it and they told me to come at 9 am the next day (a Saturday! The one day I have to sleep in!) So day 3 I came at 9 and the doors were locked, called multiple times but like usual no one picked up. Waited until 11:30 and finally saw the lady inside and had to knock on the window only to find out that my orders still gonna take 30 minutes! So fricken frustrating, it's annoying to see a business that has a lot of potential being handled by people that aren't serious about that business and that don't see that potential. SO ANYONE TRYING TO COME HERE MAKE SURE YOU CALL BEFORE COMING! (not sure if they'll be in the mood to pick up but...

The owner is extremely rude and very disrespectful. First few times, just thought she was having a bad day but all my 5 visits to her store were all very bad experiences. Her Sunday store hrs on Google indicated she's open at 9am. Drove 45 mins to get to her store and it was still not opened at 11:30am. Called phone number and very rudely she answers the phone. I asked her if she's open today and her timing. She didn't answer my question but aggressively said, "WHAT do you want?" I told her I want some patties and she rudely said to me, "ok so I'll be there in 20 mins. You'll just have to wait" and then she hung up on me right away. This lady have zero customer service skills. Extremely unfriendly and she doesn't even have a smile on her face when you're in her store. Another time I asked her if she makes the patties herself, you know, just some friendly small talk. The lady insultingly said to me, "what kind of question is that? I sell the patties!" I do not recommend anyone to support this business especially in Toronto, when you have a vast variety of food options, why tolerate people's behavior like this and give...

I am not commenting on the service or atmosphere, this review is strictly about the taste of the food. I have eaten patties (and coleslaw) any chance I can get at all places around the GTA just to find out where has the best patty. Every person may have different things they like about patties, some like it flaky some like it doughy, etc. etc.

Grace's patty is hands down the best patty in the GTA in my opinion. There coleslaw is also hands down the best cole slaw I have had.

The patty is a flaky patty and the beef in the patty is seasoned very well with a unique taste. The crust I would describe as a bakery style flaky tasty crust. I agree with others that there is 20% of crust with no filling in the patty but the patty does seem larger than other patties and the crust is good so it does not upset me since the taste makes up for it.

The coleslaw as well has an ingredient in it that I love that I have not tasted in other coleslaw, it is a...