Pizza Pizza — Restaurant in Toronto

I'm NOT above ordering a slice from Pizza Pizza.

There, I admit it.

I guess that's why I kept coming back to this particular Pizza Pizza location. Because it got the job done: edible food done quick.

Until recently.

Now it's inedible food done slow.

Because I'm willing to go to Pizza Pizza when the need arises, I went in this weekend for a quick bite. My order ended up taking a little over 20 minutes and arrived cold. I should also note that the restaurant's dining area was empty.

Slow and cold: the classic combination of ineptitude and indifference.

I don't like complaining at restaurants, but this one seemed worth trying to get an explanation from the person in charge that day. Not only were they hostile, they were accusatory. It wasn't until I challenged them to take a bite out of the very same food item they had just made that I was offered a refund. A refund isn't what I wanted (what I did want was something quick and easy to fill my gut), but a refund is what I settled for. That, and a promise I'll make to myself to avoid this Pizza Pizza location going forward. It's been on the decline for a while, and quite frankly I have no one to blame but myself for continuing...

We usually order from this place, yet this time we ordered Online, they pretended to show up and call once at the lobby, then proceeded to quietly update the order as DELIVERED on the website, when we didnt receive any food. Then we called twice, the Supervisor, Krista, did nothing to help, suggested, even though we have a buzzer code, to head downstairs and intercept the pizza order. When you are entertaining guests at your place on a Friday, and a regular customer, with other Pizza Pizza delivery drivers able to actually call once or twice on the actual buzzer code you give them, you think they'd care a shred to avoid bad reviews and at least provide some sort of future order discount or a free side. Nothing... well reviews exist to provide awareness.

TLDR: many better pizza restaurants on Uber Eats, with two for one deals and real cheese. Please do the research and get real service, with real food! Have a great day everyone. Speak with...

honestly i don’t leave a lot of reviews but the customer service at this pizza pizza is really amazing!

i accidentally tried to go here one time 20 min before they open, so ofc when i go to open the door it’s locked. I started to leave but one of the employees came to the door and told me that if i wanted a pizza slice he could let me in. He went on to say they had just finished baking them, they didn’t have anymore prep to do and almost insisting that i come in and order. I ended up declining but thanked him for his kindness bc i really felt like he went above and beyond!

** (i didn’t want to go in before they officially opened and risk that causing trouble for them if other people saw and like.. demanded to be let in as well or something idk..ppl are weird)

just wanted to share bc it was such a nice thing to do and really unique. never really had a customer service interaction like that before and it...