Gamestop — Local services in Toronto

I visited GameStop earlier this year to purchase a gaming system and ended up buying a PS5. Since I’m new to gaming, I wish I had received more guidance at the time, as I wasn’t really educated on the games or options available. Recently, I came back to trade it in for a Switch 2, and this time my experience was completely different. Ryan and Venus were both extremely helpful, patient, and knowledgeable. They took the time to answer my questions and made sure I felt confident with my purchase. I’m very happy with my Switch 2 and grateful for the excellent service. I just wish Ryan and Venus had been there during my...

Excellent GameStop Experience at Dufferin Mall. This store at Dufferin Mall exceeded my expectations! The store is immaculate, well-organized, and fully stocked with the latest games and accessories. I was impressed by the variety of offers available and the staff's friendliness. The location within the mall is convenient, making it easily accessible. Overall, my visit was a pleasant experience. I highly recommend considering their membership program if you're a frequent shopper—it offers worthwhile savings. Keep up the great work, GameStop!

I would give it a five star rating. Parking...

Customer Service Experience

Today, I purchased a mug and a soup cup with chopsticks. However, right after paying, I realized that the items were more expensive than I had anticipated. Within seconds, I decided to return them.

The items were still on the cashier’s counter, untouched. Despite this, the cashier informed me that returns were not allowed and refused to process a refund. I found this to be poor customer service, as my request was immediate, and the products hadn’t been removed from the counter or used. I forgot to mention they lost my account which I bought...