Real Fruit Bubble Tea — Restaurant in Toronto

I recently visited this location on a weekend and ordered two smoothies. I asked the cashier to make my drink with less sugar — I was told a medium comes with 3 pumps, so I requested 2. However, when my drink was being made by a barista named Nicole (I heard other staff call her by name), I saw her add 4 pumps of sugar instead.

When I politely asked if she had added extra sugar, she raised her voice at me and said she doesn’t make drinks with less sugar because it would “change the taste.” I’ve ordered my drinks with less sweetness before without any issue, so I was surprised by her attitude this time.

It was disappointing to be treated this way over a simple customization that I was willing to pay for. As a customer, I don’t think it’s unreasonable to expect courtesy and respect when making a small adjustment...

I had a strawberry banana smoothie from this location today April 15th around 2:35 PM And it’s not I’m trying it for the first time. I have had it from various others locations of Real Fruit. However, I specifically asked for no watery smoothie and less sugar. So the girl made it and I took my drink and left. When I tasted I went back and asked for remake it or replace it. However she said that it already been 10 minutes but I have left the mall and I was in the parking lot. Which means it will take sometime for me to walk back there. She could have make an exception, and it would have not be big of the deal. as I have paid $8 for a drink. But she was very very rude to me. And said she can’t make new new. Worst experience with this location…she is not even suppose to work in the customer service...

Ashley and Nicole provided 1-star customer service. I requested less ice and more water instead for our drinks, as they were for our 1- and 2-year-olds and would have been too cold otherwise. One of them was rude and refused to answer our questions, while the other repeatedly mentioned an extra charge—which we were perfectly willing to pay. Despite this, the order was still prepared incorrectly. There was no proper apology until we pointed out that one would have been...