Spice Club Indian and Hakka cuisine — Restaurant in Toronto

I love spice club, the food is great. Some dishes aren’t full when you order take out (butter chicken) but it’s still delicious so we keep ordering!

However their customer service is something to be desired. We ordered take out yesterday and when we went to pick up the order they had forgotten a main entree. Now we had ordered a lot for a ton of people, but it was a small annoyance.

When we were originally picking up the woman at the counter ignored us. Looking past us as though she was looking outside. Finally we approached the counter and it was like she registered we were there by the third hello.

When we got home we discovered the missing food. I called, and was promptly answered, but the woman was giggling and clearly not listening to me. I asked if we could come get the entree and they said yes. But I had to ask twice when it would be ready, she wasn’t listening and I had to explain it several times over.

So we go to pick it up, now almost two hours after ordering. I go in alone, am being looked past again, but I didn’t wait I went up and explained that I had called about missing food. All three women just stared at me. They literally didn’t say anything for a pregnant pause. So I was like hello? I would like to pick up my food. They kept staring and said it again, missing a dish.. called. They finally asked for the name and that they would go get it. Came back with it (with the wrong side dish).

No apology, no offer for discount, no explanation. Pretty disappointed. And I knew they understood me, they were speaking English to each other so I knew that that was not the issue, which I had considered.

Staff needs to be taught customer service.

TL;DR: was ignored when picking up food, they missed entree, and poor customer...

The Spice Club restaurant is a hidden gem that truly delivers on flavor and quality. From the moment i step inside, I am greeted with warm hospitality and an inviting atmosphere. The menu offers a wide variety of dishes that are sure to please any palate, but the real standout is the food itself. The dishes are bursting with flavor, each bite a tantalizing explosion of spices and aromas.

One of the standout dishes at the Spice Club is the lamb curry. The lamb is incredibly tender and cooked to perfection, and the curry sauce itself is rich and complex, with layers of flavor that leave you wanting more. Another must-try dish is the chicken tikka masala. The chicken is perfectly cooked and the sauce is creamy and flavorful, with just the right amount of spice. The vegetarian options at the Spice Club are also excellent. The paneer makhani, a dish made with homemade cheese cooked in a tomato-based sauce, is a vegetarian delight. The sauce is tangy and sweet, with just the right amount of spices to balance the flavors, The service at the Spice Club is top-notch. The staff is friendly and attentive, and they're always happy to answer any questions you may have about the menu. The restaurant itself is clean and well-maintained, with a cozy atmosphere that makes you feel right at home, if you're looking for a delicious Indian meal with excellent service, the Spice Club is definitely...

Posting one month late. This is for the order I placed on April 12. I am a regular at this place and my usual order is lamb curry and Naan. I ordered a take away in March and when I got back home, there were just 3 to 4 tinay pieces of lamb in the curry, it was stake and runny. I called the restaurant at 6 & person said that she will talk to Manager & get back to me. She called back at 8 & asked me to take a fresh curry but I was done qith teh dinner hy then and she confirmed that I could come and pick it anyday in future and that she will make a note of the same. I called in Apr 12, explained the scenario & after a long hold the lady on the phone refused to honor. After a long discussion, she agreed to get the curry done and said, this comes with No Naan. I was zapped, how else did she expect me to eat the curry with. She was rude and reluctantly agreed to give 1 Naan with it and I felt like she was doing a BIG favor by honoring the word their team gave for an unpalatable food delivered in the past. I picked the curry, brought it home and it was extremely extremely high in salt that no one could eat it. I had specifically requested for Naan to be soft and it was hard and burnt. I bet, the team intentionally did it because they did not want to honor their own commitment and did not believe it either. I will not return again and they for sure have lost a...