St Urbain Bagel Bakery — Restaurant in Toronto

We ordered a vegetarian bagel and got a non vegetarian bagel with ham or salmon, not sure. Almost had a bite, thankfully i could smell meat. When i went to return, no apologies, was told they would give a free sandwich as if they expect me to eat the meat sandwich as well. It is not a free sandwich which you are offering to make, but thats what i ordered anyway. Eventually decided to take a refund and not eat the 'FREE SANDWICH'. A customer's expectation would be to atleast hear an apology or sorry for the inconvenience, as it would have been against my religion and beliefs. The credit for this amazing experience goes to cashier Valeria. Even after mentioning about being sorry, she was adamant on 'NOT APOLOGIZING'. I dont know if they go through any customer experience training before being at the front desk, but the only advice:

TO VEGAN AND VEGETARIAN PEOPLE: PLEASE CHECK YOUR BAGEL SANDWICHES...

Located on the main floor of St. Lawrence Market, St. Urbain Bagel was the first company to introduce Montreal-style bagels to Toronto (according to St. Lawerence Market's website). Some popular flavours do get sold out and they provide great lunch alternatives or catering alternatives.

Their bagel offerings include The Classics (like plain, sesame, poppyseed, and everything), Healthy Classics (like whole wheat and multigrain), and Sweet (chocolate chip, blueberry, and cinnamon). Apart from bagels, they offer Flatzls, Bourekas, and spreads (cream cheese and non-dairy spreads like babaganoush) and hummus. Also, they offer bagel sandwiches, which we got the BLT (bacon, lettuce and tomato) which was quite delicious!

A fresh, authentic, and great option to grab a bag of bagels to go! They are on Ritual and UberEats if you want to order ahead or stop by...

3.5/5

These bagels are similar in style to a Montreal bagel but don't really come close. I did question the sanitation in food preparation when I found what looked like those blue mesh parts of a kitchen sponge baked into one of my bagels.

I bought 6 bagels to try out, since this place has good reviews. Although it is one of the best bagels I've had in a GTA, I don't know if I would return.

It's $4.50 for 6 bagels which is not bad. They appear to bake them fresh only in the mornings. I couldn't tell if they used a wood fire oven like they do in Montreal. They were slightly on the harder/dryer side even though they were supposedly baked a few hours before I bought them. Slightly sweet and not salty, similar to a Montreal bagel. But I felt they were...