Starbucks — Restaurant in Toronto

-If I could find an email address for this location, I would have sent my feedback to the manager directly instead of posting here. Have corporate update the website with email addresses for each location so customers don't have to post here. Customers should be able to reach you directly to help you make (your business and) their experience better. -I was at this location at Wickware and Kennedy on Thursday at 8 pm. I think it was 8:15 pm and they were closing the patio already and mopping the floors. I don't think this is a good experience for the evening patrons. The cleaning solution being used really smelled strong. These things should be done after the store closes at 9 pm. The store is also closing an hour earlier so I don't see why these things can't be done after 9 pm. If staff are paid until 9 pm., I would suggest that management pay the staff for an extra hour so customers aren't inconvenienced, which is unacceptable. As a customer, I don't need Starbucks but Starbucks needs me!!! -Also, I've had this happen time and time again at Starbucks: When a barista takes a customer's order, s/he should complete the order and not hand it over to someone else to complete. This usually always impacts order accuracy negatively as it did with me tonight. A part of my order was a muffin warmed but when the order got passed to the next barista---apparently the barista who took my order needed to go on "break"---the new barista was handing me three items in paper bags when it should have just been one (the muffin). It just also happened that it didn't get warmed! When an order gets handed over, as a guest I don't feel like I'm a priority. -Others have commented on the premium cost, so I don't think it's too much to ask for Starbucks to up it's in-store experience which usually pretty terrible.*

*default to-go cups instead of ceramic mugs, kids' plastic plates instead of proper plates, plastic cutlery instead of the real thing, I have to apply the spread on...

Starbucks online system has annoying flaws, it really let me down today.

Ordered 3 Coffee whole beans 1 lb bag. When I showed up around 30 min later, they told me didn’t have pike place in stock. But I was able to order through the online portal just fine. I also saw some items out of stock during my ordering process, so I wish I got to see this was out of stock too, otherwise I wouldn’t have gone. I mainly went to pick up Pike Place beans.

Next frustration happened when they said they couldn’t simply refund the money. Then I was trying to log in to my app, which also wasn’t working at that moment. Since I was going through Drive-Thru, there were people behind me waiting in the cars. So, I told the baristas, I will leave and drive around again to make room for others, when I came around after waiting a few min, I finally had no choice but to accept a Starbucks Card which I didn’t want cause I loose stuff like that.

Next, I took a drive to the Eglinton location, which seems to have the same issue. So around 30 min of time waste and few km of burning gas, I didn’t get the product I wanted.

And to my surprise, no location offered anything complimentary for all the inconvenience for wasting my time and now I will have hard time trusting online system. 30 min was a long enough for me to receive a notification that my order was out of stock.

Order Number:...

I went through the drive thru yesterday & had trouble ordering a co workers drink as I was a reading a text message. The employee had no patience & kept interrupting me while I was speaking. He eventually passed me along to another co worker & it was fine. I proceed to order my own drink & my drink was a short size in a venti cup. I come here all the time & ask for the same drink & has never happened before where I got a venti drink that was not even half full? The darker skinned(East Indian) short girl that took my payment at the window rolled her eyes when I told her I never received a drink like this before & that I needed more foam since I ordered extra foam with light ice. I also mentioned I didn’t mind paying for extra foam either. She proceed to tell me I asked for super light ice. I asked for light ice drink in a venti cup with extra extra foam. My drink came out quarter full or not even. Worst experience ever & the attitude / customer service was even worst. I did not argue or fight with the employees, I try to laugh it off & be nice but clearly they need work on their customer service skills or should not be working at a Starbucks. Won’t be back at...