Elements Furniture & Mattress — Local services in Toronto

Extremely Disappointing Delivery Experience – Poor Customer Service Overshadowed Everything

While the products on display in the showroom appear to be of high quality and aesthetically pleasing, the customer service experience that followed our purchase was deeply disappointing and unprofessional.

We were told that when the couch was ready, they would call us to arrange a delivery date and we would need to pay the balance before the delivery day.

Instead, we received a phone call simply informing us that delivery would occur the very next day, with no consideration as to whether this date worked for us. We asked if it had to be tomorrow and we were told that it had to be. Wr had to have a very tense conversation to negotiate a time that wasn't in the middle of the workday. We were then told that the remaining balance needed to be paid within two hours at the store location. This lack of clear communication and unrealistic expectation was both stressful and unacceptable.

The delivery was supposed to be at 6 pm. At 7:00 pm, we texted to find out when the delivery would be here. Somebody said they would get back to us, and they didn't. We then called multiple times and finally, somebody answered and told us that it would not be there until 9:30/10 pm. At 10 p m, the delivery team arrived, but they had no knowledge whatsoever of the agreed-upon arrangement to remove our old couches which was actually written on our invoice. This led to an unnecessary and frustrating confrontation, as we had to insist on a service that had already been confirmed and show them the invoice. Elements Furniture never passed on this information.

The entire process—from communication and coordination to delivery execution—was chaotic, disorganized, and lacking in basic professionalism. Despite the store’s appealing inventory, the post-sale experience was so poor that we would advise others to...

Amazing Experience at Elements!

I recently purchased a mattress from Elements, and I couldn’t be happier with both the product and the service. The staff was incredibly helpful, knowledgeable, and patient while guiding me through the options. They really took the time to understand my needs and recommended the perfect mattress for comfort and support.

The quality of the mattress is outstanding — I’ve been sleeping better than ever! Delivery was quick and smooth, and the entire process felt seamless from start to finish. I highly recommend Elements to anyone looking for quality products and excellent customer service. Thank you for a...

We bought a 3-piece recliner sofa set from Element Furniture & Mattress on Kennedy last week, and I’m very happy with my purchase! The sofa set looks beautiful and it’s super comfortable. The price was also very reasonable for the quality. The salesperson Mohamed was amazing very friendly, professional, and helpful. He took the time to help me choose the right recliner sofa set that fits me and my family perfectly. I highly recommend Element Furniture & Mattress to anyone looking for great furniture, fair prices, and...