Tea Shop 168 — Restaurant in Toronto

THIS BUBBLE TEA IS OVERRATED - NOT WORTH A STOP IN EVEN IF YOU'RE COMING FROM A LONG WALK ON THE STREET WITH MY POODLE OR POMERANIAN! THE STAFF IS UNFRIENDLY - THEY BARELY REMEMBER MY ORDER AND I CAN'T UNDERSTAND THEIR "ENGLISH", I'M ALWAYS FORCED INTO AN UPSALE FOR THE LARGEST DRINK THAT'S TOO EXPENSIVE AND I'M NEVER ALLOWED TO USE THEIR BATHROOM AND THE "FLAVOURS" AND FRUIT IS TOO ARTIFICIAL - I HAVEN'T HAD FRESH TASTING KIWI, LIME, STRAWBERRY OR HONEYDEW SINCE COVID-19, THE SERVICE HAS GONE DOWNHILL! THE TAPIOCA BALLS ARE STALE AND THEY NEVER GET MY ORDER RIGHT! ALSO THEIR "ADVERTISEMENT" FOR BOARD GAMES LIKE "SNAKES AND LATTES" IS FAULTY - ALL THE PIECES ARE ALWAYS MISSING AND THEY'RE NEVER AVAILABLE! THIS LOCATION'S "FRESH FRUIT AND TEAS" ARE TOO ARTIFICIAL TASTING OVERALL AND I PREFER "FRESH SQUEEZED" OR DAVID'S COLD TEAS! FOR A POPULAR TEA IT'S IMPOSSIBLE TO GET SERVICE!...

We ordered the brown sugar bubble milk, it was terrible! Don't order it. There was milk residue in it, it was tasteless. Also very little boboa. The service was also horrible. We ordered 4 drinks in total. The mango drinks were ok. They use paper straws so it was difficult to poke thru the drink cover, had to make several attempts before it can poke thru but then my drink cover broke and spilled some. We asked if she can help us reseal a new cover on this cup but she said no. Finally after complaining , the barista gave us a lid for the cup. This drink was for my son, since the girl won't help me put another cover on it, my son will definitely pour it all over him when he drinks walking out. Just some criticism for them so they can improve...

This just happened after I went to see the fireworks on Canada Day 2022 at Mel Lastman Square. There were tons of people leaving and I tripped over a hole on the ground and started bleeding. I went into the closest tea shop which was 168 where tons of people were lining up to buy drinks. My husband asked the Manager to get some bandage for me. Despite of the long line, Crystal the store manager immediately came out and helped me to treat my wound first. I truly appreciate Crystal’s kindness and care for anyone who comes into their store. I bought a Honey Green Tea and it’s the best comfort drink I needed. I would give Crystal and their hard working staff a 10 star review. Keep up your great work...