Teo's Bakery — Restaurant in Toronto

Well, what do I say about new “Le Gourmand” location?

I have to say, as the brand new customer, was not overjoyed with poor customer service. In this industry it is detrimental to stand out with exceptional product and customer service to reflect the cost (ofcourse if you wish for the client to return).

It was disappointing to see this bakery open at 9am when their competition (down the street) opens at 8am. I stayed and waited ONLY to try new place and I had time, otherwise I would definitely go someplace where earlier service was available. (I really do not wish to go into detail of how this should have been handled). Sometimes, we have to go over and above our line of duty to sustain the business especially at the time when you have to make a mark.

When I finally was ALLOWED to come in I ordered my butter croissants and few “World Famous Chocolate and walnut cookies”. Packaging for cookies was great, however I cannot say the same for the croissants. Croissants are light and flaky therefore should not be piled on top of each other rather layered in a box.

Products are slightly overpriced, but that is usually normal when you start a new business. I am always more than happy to pay more for great product...

Croissants were well laminated, but over-proofed. It was also slightly under cooked. Taste was great though. Cookies were very tasty, had nice chewiness to them. I have noticed they are NOT consistent in size and amount of chocolate and walnuts for such big price ticket.

In conclusion, I truly hope this bakery survives in this neighbourhood. If you have decided to charge bit more then bakeries that are exceptionally good then you need to up your game. Great product without good customer service is sometimes JUST NOT ENOUGH.

I have given you 3 stars as I am planning to return couple more times and see if you will stay consistent to current service or will there be improvement.

Will stars rise or fall? To be...

I have been buying chocolate chip cookies from Le Gourmand for years (Spadina location), and the quality has always been exceptional. In my opinion, they are the best cookies in Toronto. I’ve introduced many people to them, and we all agree they’re the best we’ve ever had.

However, I do have one concern: the size of the cookies. Before the pandemic, they were noticeably larger than average. Over time, though, they’ve gradually gotten smaller. This past weekend, I visited the Lakeshore location and received the smallest cookies I’ve ever had in nearly six years of being a loyal customer. They were about the size of cookies I could get from a grocery store.

At nearly $4 per cookie, I think we can agree that they shouldn’t be the same size as something from a grocery store or Subway. As someone who has watched the size decrease over the years, it’s quite disheartening. While I understand the economic challenges businesses are facing right now, it’s disappointing to see such a noticeable change.

Your cookies are still the best, but I hope you’ll consider bringing back a more substantial size to match the price. .

Additional feedback: You may either want to use clear plastics to cover up food at the front by the windows to avoid germs and flies. I've been here too many times to witness this. I also witnessed one of the staff petting a dog and going right back to serving food without washing her hands or...

I bought some of these cookies because it was deemed one of the best cookies in Toronto, however I was extremely disappointed. The cookies were rock hard but I gave it the benefit of the doubt and bit into it thinking the center would be chewy and dense, instead I was greeted with a rocky edge that tasted like chips ahoy. Once I finally got to the center it was slightly chewy but not as much as I would prefer, the cookie seemed overbaked. It was not buttery, could not taste the caramelized flavor of the butter, sugar and vanilla extract considering the predominant flavor was the chocolate chips. I microwaved it but the flavor still fell short, it was lacking in something, don't know what it is. Flavors were just not balanced. Kept biting into the cookie thinking it would get better but it didn't. Definitely looks better than it tastes. Verdict: 2/5 Salt lord recommends spending the same price for one cookie to buy yourself some chips ahoy and save your...