This bar was good till the bartender/server “Sam” started working there especially behind the bar. I talked to the owner “Sudan” about 4 months ago, since things haven’t changed even get worsen. Sam ignoring the customers, she feels so comfortable then she forgot that we are the ones paying her rent!!
As a regular I heard too many people not happy and saying something as a comment because she’s very slow and serving without a smile. People say she is miserable and passive aggressive.This what I heard from the regular customers.
Yesterday again she rejected me when I called her, she said she was busy when i want to talk about my points, there is only 2 persons on the bar and served already!!!! When I shows that i wasn’t happy as I an missing a lot of points, christian (bartender in dragon and crown bar, in church in younge street) has shown beside me and asked her if i’am bothering her , same time shakes his head toward me. Then when later I turned right , he talked behind me aggressive way said “ I see you turned” . Again Sam she heard that but she ignoring me! . I AM THE ONE SPENDING MONEY THERE SAM! Christian coming there to hung out with the servers (like yesterday after aggressed me, he went out to smoke with Anna). Before I left you said “I don’t want you to come back”. When you going to start to be professional?!
About 4 months ago , I was seating in the Patio and was waiting 20 minutes to bring me my drink! Then you missed ice cubes that you never brought! And you argued with me and yelling you said that you were busy with the table behind ! You ignored me because more tips from the table , from me just one Glass!! Lol that time just spend and left 60 dollars in the bar with Crystal before the patio!! Excuse me! Again….again. And again…
Bartender/server absolutely not...
Read moreThis pub has good deals (generous portion for a reasonable price) and the drinks are more affordable than other bars I've been to, but the quality of the service here was severely lacking. The waitress that was serving the past Saturday was rude to us from the start, giving us attitude when there were people who had just arrived and needed more time to order drinks. I ordered gin and water double but she put in my order wrong and came back with only single gin and water. I had finished my drink less than an hour into the dinner and she did not ask me once if I wanted a refill. To make it worse, she entered our food order twice and immediately blamed us for it and became very defensive and visibly upset when we explicitly told her from the start we were sharing a dish. It did not help that the chicken fingers we ordered were no better than the frozen ones you can get from any grocery stores. I didn't want to cause trouble so I got the second one to go and paid for it but I left it at the restaurant because it was just not that good.
The service was consistently poor throughout the night. The server never asked any of us if we wanted more drinks and was rather rude trying to clear away our plates as soon as possible when some of us were clearly still trying to finish. I get that this is a pub and I was not expecting top notch service, but the server was just flat out rude to us and made everyone uncomfortable.
I would recommend this place for a takeout if you want a cheap bite to eat or a quick place to have a drink. The place definitely has that village pub feel and is quiet enough for it to be a conversation friendly place, but I would not recommend staying here for long or hosting any event given the poor quality of...
Read moreI’ve been here twice in the past six months with basically the same experience each time, and won’t plan on returning. One time was for lunch and today was brunch.
TLDR: service can be slow, and the food is middle of the road fine. If you want to have beer and wings this is probably your spot. The vibes are good for an English pub but the food is just underwhelming.
For today’s brunch it was quite busy with some open tables and it looked like 3 staff. It took almost 10 minutes for our server to come to our table, so we just ordered drinks and food together. The food itself took another 45 minutes to arrive.
The food itself is fine, seems to be a lot of prepared food and generally fine tasting. The temperatures on my dish (the English breakfast) varied, with things either being piping hot or cold. My partners brunch was also fine, but he said the hollandaise was bland.
It does seem like we arrived after a rush, but it also seems like when a rush happened tables weren’t held so the kitchen wasn’t staggered. It did take almost an hour for our food, but the table beside us that came in 10 minutes later got their maybe after 20 minutes, though they waited a very long time to order. So I think your experience, service-wise, can vary. We did wait almost an hour for food the other time we visited...
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