H Mart Bloor — Local services in Toronto

Just came in looking to buy some late night groceries, but kept on getting uncomfortably approached by one of the male staff (not the security) with long hair (that’s tied up). Upon entering the store, no one greets you and doesn’t seem to be interested in your business. The male staff on the floor immediately gave me a dirty look and kept on following me very closely while I was shopping for groceries. If I’m not mistaken, they have a security guard present (that’s always leaning on things) that’s on the floor because I see the same security leaning on things at the Ryerson/TMU location, so I don’t understand why is the floor staff following me so closely, is lost and prevention part of their responsibility? If so better training needs to be done, especially if you are going to have floor staff trying to do the job of a security officer.

The male floor staff that decided to follow me so closely made it a very uncomfortable shopping experience as he didn’t offer any assistance nor did he greet me, he just kept following me through the aisles, eventually getting close to me near the beverage area, eventually he followed me all the way to the Gimbap area, so I decided to grab one, pay and leave the store immediately as I felt pressured to leave, ended up going elsewhere for the rest of my groceries.

The gimbap was mediocre, the rice was dry, the cuts were rough and not even, the Saran Wrap wasn’t even packaged tightly so air got in, I honestly got this because everything else didn’t look so good and I felt pressured to leave even though the store was still opened for 40mins since posting this.

Probably not returning to this if this is how you greet customers after they are looking to spend their hard earn money after they themselves have finished work, your customer service is pathetic, just like your produce quality.

Please...

Based on many years of experiences at H mart in different locations, their customer service level is lacking compared to the competitor, Galleria supermarket.

I emailed a customer service to express concern in the past, they never got back to me.

It is convinient to get essential Korean food items and sometimes they have good promos on items, therefore I would still shop here but that does not mean that I am happy about their quality or service.

Their prepared food/bakery items are okay, not that great. Produce is pretty fresh most of time tho.

The other day I picked up a vegetable croquette for a snack and found very excessive amount of oil ( about a table spoonful) sitting in the package. I purchased croquette from H mart many times before and it was never like this. I met with a manager so he could speak to the bakery department. Manager’s reaction was not apologetic or anything, he just came up with an excuse like it was because plastic package was closed when croquette was still hot. According to him, people were complaining about cold croquette and microwave to heat up is not available, that is why they packaged when they were still hot. Well, if they drained deep fried croquette properly before they package them, it would not be like this.

It is a shane that they don’t have any urgency to improve their...

While the cashiers are rushed and brisk, they're still kind. Other employees in the store have the same brisk attitude, but they're still happy to show you where something is to the next of their capacity. The premade food is actually quite good. I prefer buying a prime combo (Kimbap and tangsuyuk) here rather than ordering at a restaurant that will charge double or more and not be as tasty. They have a wide variety of grocery options, mostly Korean, though there are Japanese and Chinese products as well. I was forlorn to discover that the bottles of drink I purchase have gone up in price by quite a bit but I reminded myself that there is currently a shipping crisis and they probably need to offset costs. The single cans and bottles don't seem to be too different in pricing. They also have a really nice and fresh selection of produce, meat and seafood. And they have an extensive portion of the store dedicated to frozen goods. The location is literally 30 seconds walk/wheel to a TTC entrance. They do lose a star for accessibility, as I am not able to go with a mobility aid because of how slim the aisles and turns are. So, I can only go on "good" days, which are now few...