The Garden at Casa Loma — Restaurant in Toronto

I just wanted to reach out and express to you our disappointment last night with the way we were treated and the service provided.

We arrived early to make sure we found a table in the glass pavilion. There was approx. 10 people in front of us. All tables were vacant except for about 5 at this time.

We got to the front of the line and were told that no tables were left. As the rest of the tables were already reserved. We were told we could sit in chairs around the pavilion and we could grab a boxed dinner. My husband and I did what we were told. Buying a bottle of wine, and several other drinks; as well as; the boxed dinner. Spending a total of $200. All while, we watched new tables coming into the pavilion. One after the other. New unreserved tables being placed anywhere that they could find empty flooring. We watched this with our boxed dinners and our bottle of wine on the floor. I approached Jeremy who I believe was the manager running it. I explained to him how disappointed we were. I also let him know that the evening was the worst experience we had ever had. And if we knew how we were going to be treated for our dinner we would’ve went somewhere else to eat. He stated that he understood our frustrations and would bring a bottle of wine over to us. This never happened. We continued to watch like peasants; couple after couple take these “new” unreserved tables. Finally, my husband had enough and approached Jeremy with our frustrations again. This time he said he could fit us in at the back of the glass pavilion. So we got a table two hours after we got there. Just a few minutes before the show was to start. I went over to Jeremy to thank him. And he gave his apologies once again with the promise of wine coming to our table. Again never happened. In total we spent $300 with the $88 cover charge to get in. Thankfully we decided not to bring our 3 adult sons. Lastnight’s experience will go down as the worst evening. When it should’ve been one of the best. Very heartbreaking to see such a major tourist attraction be so poorly organized.

Please let me know what you can do to make other’s not go through what we went...

As a vendor working with a floral company, I had high hopes for working at Casa Loma, given its reputation and stunning venue space. Unfortunately, our experience was nothing short of disappointing, and I feel compelled to share what happened in hopes that other small businesses and young entrepreneurs are treated more respectfully in the future. We signed a contract that clearly stated pickup time was scheduled for 1:00 AM. However, when we arrived at that time, security refused to let us in, telling us we had to wait until “all guests leave.” We waited patiently until around 1:30 AM and asked again if we could begin our breakdown. The security guard curtly replied, “Not any time soon, there are still guests here,” despite the visible absence of guest activity. Frustrated but still professional, we went around to the back to retrieve our candles and decor that were placed outside. To our surprise, all the tables were already cleared, and our materials had been moved without any notification. It was clear that the event had wrapped up, and there was no legitimate reason for the delay or the treatment we received. Throughout the process, staff and managers were dismissive, unprofessional, and at times outright rude. We were laughed at, questioned aggressively about our company name, and made to feel like our presence was a nuisance rather than part of the team that helped make the event beautiful. It was clear we were being treated differently—perhaps due to our age—which is unacceptable in any professional environment. To future couples and vendors: While the idea of having a wedding in a castle is magical, I would strongly advise against booking with Casa Loma if you value respect, professionalism, and fair treatment of your vendors. A beautiful venue means nothing if the staff behind it lack courtesy and integrity. We left feeling disrespected and dismissed—not because of any failure on our part, but because we were young professionals trying...

Worst place I have ever been to, booked it for me and my partner's anniversary dinner, thinking cause it was Casa Loma it should have good food. Boy was I wrong.

When we got there, they sat us at a makeshift table, it looks like those tables that were not meant to be dining table, as both me and my partner could not at all put our legs in front of us, we literally had to put our legs on the side or sit like a squat.

We then waited a good 15 minutes until our server came, thinking the hostess forgot to notify the waiter we were seated, but the waiter that served us we saw walk around our table a good 3 to 4 times.

We are this point were ready to order our meal, we got tap water as we were already annoyed at the service and just wanted to eat and look at the view.

I ordered the brisk burger while my partner ordered the grilled salmon. The burger was overcooked and dried, no sauce at all, the brie was on half the burger, the leaf/lettuce was a small little thing that didn't even cover the burger, had ONE small tomato slice. Then comes the fries, totally undercooked, not seasoned, for that meal to be $24, I could get something a lot better somewhere else.

The grilled salmon on the other hand, costing $30, he expected the salmon to be either wild or organic, it was neither. It had a small balsamic vinegar salad, then the salmon has no sauce, literally a drop the size of your thumb of lemon aioli, enough for a bite and a half. The only good part of the salmon, is the 4 asparagus that the salmon was on.

At the end, when we ask for the waiter for the bill, he came over with the bill, but was hovering over us when we were paying, gesturing for a minimum of 20% tip.

Overall, not worth the price or time, would rather pay for admission and just take pictures of the castle...