Tim Hortons — Restaurant in Toronto

I come here every morning and get a large coffe, usually they'll put it as an extra large or medium and ill have to correct them, but I understand it can be hard to hear sometimes so I get it. Today as usual I ordered a large coffee, and when i pulled to the window saw it was free with my rewards points, so i never saw a total.The worker handed me a medium coffee and after a few minutes of trying to get her attention and to listen to me(she kept just handing me a new lid and such), i apologized and said that I had ordered a large. She told me I was wrong and ordered a medium. I stated again that I ordered a large, as I do every morning. She kept telling me I was wrong and then another worker (I'm guessing the manager) came over and began YELLING at me that I was wrong and she wasn't going to change my coffee. I was completely shocked and even asked "why are you yelling at me?" I couldn't even get a word in, or offer to purchase separately a large coffee since they weren't going to change my coffee, because the worker kept yelling at me, so I just drove off. Absolutely disgusting that the first instinct of this worker was to begin yelling at me, over what could have been a very simple fix to a miscommunication. This Tim Hortons is always very rushed and customer service has never been great, but that whole situation and the behavior of the employees was completely...

I feel so disappointed today, we came there aroung 8:05 am and when we reach the counter, nobody assist us , the staff who is supposed to take our order took the garbage bag and replace the bins while there were people next to us waiting for their turn. So we've waited for 6 minutes and still nobody attends us. The other staff came and went to the next cashier and attend the customer behind us. so we are like dumb standing in front and no one is asking for our order like what the hell is going on? We are a regular customer at that branch and didn't expect this kind of treatment. I approached one of the staff and asked why nobody assist us. So she take our order, 2 medium iced coffee and one everything croissant(new item on their list). We have waited for 15 min for the everything croissant and approached their staff again, and she gave me the plain one which is not my order. I told her that it was everything croissant and she gets mad insisting I ordered the plain one, told her it's not the plain but your new item, and you should ask your customer too what kind of croissant we want. I told her you should not be mad, but instead apologize for the bad service. And still I never heard the word sorry. These staff needs to be trained well, so disappointing for a regular...

Has a horrible experience this morning . I was there at 11 and I was on drive thru ordering my food but there was a Girl who talked in disrespected attitude . I understand that you guys had timer going on at that time but it made no sense that you had to say again and again drive up or anything else or saying take your hours . Like seriously!!! I did not ordered on drive thru then I went over front side . That lady was working on food bar and she noticed me but completely ignored me and did not even responsed me when I came on front side . She still kept on working and ignored me .Partially, there were two employees one female and another one male . That lady who was taking front orders and working on coffee bar I reached towards her and told everything and it not her mistake but still she joint her hands and said sorry again and again in appropriate way and took my order and made my drinks as well as food order too . Despite of coming or reaching me that previous lady who were working on food bar went inside and ignored me completely . Those two employee made me calm . I appreciate those two employees behaviour and their way to calm me at that time . To be well said some of employees over there have no experience how to deal...