Urban Thai — Restaurant in Toronto

Awful business practice... My partner and I can only eat from places that are purely vegetarian or vegan, not anywhere that serves non veg. On Uber they have three separate listings and one is called "Urban Vegan and Vegetarian." Obviously this just sounds like a name of a restaurant so I assumed, especially with such a large menu, that they only serve vegetarian/vegan. Unfortunately this is not the case as I discovered when I called to ask for a reccomendation and they started talking about chicken and beef. I informed them that it's honestly not okay to manipulate people like this, you can just make one listing on Uber and have a section for that kind of food, but don't make it seem as if it's all you serve? The guy on the phone just paused for a while and said "okay." So they clearly don't really care. I would've at least appreciated an apology for the confusion... Not sure what their food is like but they're just super rude to be honest. Hopefully they can just make one listing instead of confusing and manipulating people like us.

Edit: Response from the owner makes this even worse. Not my business? It is very much my business and you should learn how to run...

Urban Thai is great for when you’re under the influence or in need of hangover food. Who wouldn’t want greasy noodles and rice then? I wouldn’t necessarily buy this as a fancy date night takeout dinner because of the heavy use of oil— it’s guilty pleasure food through and through.

They have seemingly great 241 deals on Uber Eats however it’s incredibly misleading. For instance, you get the noodle dish Pad See Ew which is $16 but then you have to add your protein or vegetable which costs an additional $8 at least. That would take your meal to $24 due to the sketchy hidden fees of adding vegetables for $8. I doubt anyone would buy $24 worth of noodles because it’s not an upscale eatery. This is why they do the 241 option meaning each dish ends up being $12. It’s not so much a 241 deal as it is an incredibly high starting cost for one meal that happens to balance out in the end. Definitely a marketing ploy I’m not impressed with.

The conclusion to this lengthy review is that it’s only worth buying the 241 deals considering the quality and especially if you’re only...

× DO NOT ORDER × (DELIVERY REVIEW)

Truly I would give this zero if it was possible. The food took an hour to arrive, the driver waited at the restaurant for over 30 min once he got there! This restaurant was a 7 min drive from our hotel!!! The food was extremely disappointing. The Mango salad, rotten Mango, looked and tasted old. The poutine came with rotten sour cream, visibly curdled (pictured). The pad Thai, as my co-taster described perfectly, tasted like the smell of a Porta potty, not ideal as well as missing the peanuts and wilted greens. The fried rice had virtually no flavour, it tasted like the paper bag it came in, the colour was extremely Grey. The spring rolls came free with our order, but tragically were also flavorless. Overall the only part of our meal that was enjoyable was the bottle of peach pure leaf tea 🙃. There were two of us, very hungry after not having eaten ! Both left hungry with rotten food tasted, the total was around 70$. 0/5 would literally...