Starbucks — Restaurant in Township of Langley

To the "boss" with the multi-coloured hair around 1 pm ish. You are a bully and ruined my SB experience. I'm sorry for asking for more cream to top off my grande coffee. I don't usually order that size, but had a gift card so I treated myself. The question begs, just how do you calculate how much cream one is "allowed" at this store? I was provided with some, but it was not enough for me to enjoy my coffee. You were EXTREMELY RUDE when you asked me how much I already had. What's it to ya? Is this the depression where cream is rationed?When I asked if that was important you mumbled your rules, didn't give me a chance to respond, and walked away, still talking to me, but looking and going the other direction. At a different, more accommodating Starbucks, I asked for more cream and no questions asked. I left feeling happy and fully satisfied with my delicious coffee. Because of YOU, "boss," my enjoyment was lost. What would you rather have, a customer happy with their drink, or a disgruntled one who has chosen to go to social media to expose you and your behaviour? What would the small bit of cream, extending beyond your "rules" have cost you? Maybe you'd like me to send a few cents? Let me know. Also, just wondering...if the barrista screws up a drink, and has to dump it out, do you charge that barrista for using extra cream? You are doing SB a disservice. Everyone else was so pleasant and helpful, but they weren't acting as the "boss." You don't belong 8n customer service. Again, let me know if you want me to pay for the...

I was in the area when I needed a pick me up, so I diverted to Starbucks. As I placed my order, I was immediately greeted at the drive-thru booth by a lovely soft voice... "Good morning, how may I assist you this morning", I informed the attendant I had a Pickup Order, the girl on the other end said okay 👍 no problem will have your order ready at window.

The drive-thru was busy this Thursday morning, so I waited for a little bit. I had about 4 cars 🚗 ahead... when it was my time ⏲️ I arrive at the window and I was immediately greeted with a huge smile 😃 by the associate named Cristy who was incredibly happy, joyful and ask about my day while I waited to receive my order and never left till my order arrived into my hands ✋️ and wished a wonderful day and thank me for visiting 😊.

I felt so much happier and felt as if I was a long-time customer... this is the type of individual you want working for you because they make everything okay 👍 and make your day.

If you are in the area, you must visit this location, specifically before 9 AM but I am sure they are like this All the time.

My drink was made 😋 and they even double checked ✔️ ✅️ if I was okay 👍 with Wiping Cream as I requested Almond milk 🥛 as my substitution and wanted to ensure if I was allergic.

Great experience.

Thank you Team and Cristy for...

Extremely rude customer service. Came through the drive through at 2:30 today, screen was broken (black) and no one spoke through the machine letting me know that someone was there, after creating a line of cars behind me I continued through the drive through as it appeared to not be working. No one was at the window, finally a girl came to take payment, I let her know I was not able to order. She was nice, seemed new as she went to go get another co worker for help. This girl (curly dark hair pinkish shirt) was extremely rude. Didn’t bother to be discrete when speaking about me and the situation, making me feel uncomfortable and her rude facial expressions and tone did not make me feel welcome. I would have had no problem coming in and ordering but after my experience with her I just left. I have never had a bad experience with Starbucks but will never be returning to this one which is unfortunate as I have always had such kind workers. I understand that rushes can cause stress but there is no reason to be so rude to a customer. Also if a customer alerts you of an issue such as a broken monitor, instead of saying it’s not your problem maybe put a sign on it so people know to wait even if it’s for a...